ILM Level 3 Certificate in Leadership and Management

Course Code

OSC1195

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Boost your leadership and management skills with a recognised qualification, from home!

Explore how to motivate and develop a team effectively using the correct leadership
Learn how to make better decisions and solve problems
Develop your knowledge in managing conflict, stress and quality in the workplace
Study from home at your own pace
Gain a recognised qualification to boost your CV – just what you need to increase your earning potential

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Study Options	Study Online Study Pack
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The Institute of Leadership and Management (ILM) is the UK’s leading provider of leadership, coaching and management qualifications and training. An ILM accredited qualification will help you become a great leader or manager, all from the comfort of your own home.

As well as providing an excellent knowledge base in leadership and management, this course is ideal for students who are planning to progress in their career to the next level of management and those aspiring to achieve a career as a leader or manager.

Course Duration

Up to 1 year.

Course Outcome

You will receive an ILM Level 3 Certificate in Leadership and Management.

Entry Requirements

To enrol onto this course you must be in a position where you manage staff. This could be as a team leader or manager.

Assessment

Tutor-marked assignments.

Communicating the organisation’s vision and strategy
Motivating and developing a team
Types of teams
Stages of team development
Belbin’s team roles
Creative abrasion
Managing for high performance

Forces for change in an organisation
PESTLE and SWOT analysis
Responding to change
Finance and change
Cost-benefit analysis
Leading people through change
The transition curve
Communicating the change
Setting objectives
Evaluating outcomes

Why conflict happens at work
Organisational politics and conflict
Inferences and facts
How conflicts can escalate
The ladder of inference
The impact of poorly managed conflict
Destructive to constructive conflict
Conflict handling styles
Resolving workplace conflict
The impact of stress
Strategy

What is stress?
How stress affects different people
Most common workplace stress
Controlling stress
Stress management techniques
Counselling services
Approaches
Resilience training

Roles of training and coaching in the workplace
Know when training is needed
Training Needs Analysis (TNA)
Performance and development reviews (PDR)
Learning styles
Training methods
The importance of feedback
Difference between coaching and training
GROW coaching model
The six steps of an effective coaching session

Managing quality
Cost of quality
Total Quality Management (TQM)
Quality circles
Quality standards
External agencies
Standard operating principles (SOPs)
Formal methods and empowerment

The people involved with a workplace project
Pre-established methodologies
Your own approach
Balancing quality
Cost benefit analysis
Return on investment (ROI)
Project planning tools
Monitoring and reporting the progress
Evaluating the success

Defining the nature of a problem
Importance of the problem
Four-step process for problem solving
Gathering and organising information
Brainstorming
Pros and cons of various options
Planning
Communication
Implementation and evaluation of the decision

Develop your own leadership capabilities
The difference between leadership and management
The need to be persuasive
Values and character
Types of leadership styles
Developing your own leadership capabilities

Assessment

This course is assessed through a series of written assignments that are submitted to and marked by your tutor.

Study Method

You will study this course via distance learning, which will enable you to learn when and where you choose. All your materials will be posted or sent to you via email. You will also receive our tutor support by email, so help is only a click away! You can start the course at any time.

Course Duration

You may start at any time and have a full year to complete your studies. The guided learning hours for this course is 102 hours; this is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Course Outcome

At the end of this course, successful students will receive an ILM Level 3 Certificate in Leadership and Management.

Awarding Body

ILM is the UK’s leading provider of leadership, management and coaching qualifications, with over 50 years’ experience in learning and development. They specialise in developing flexible learning programmes that deliver essential leadership and management skills into the heart of organisations. ILM qualifications are awarded by the City and Guilds of London Institute, which was incorporated by Royal Charter in 1900.

Dedicated personal tutor support
Dedicated learner services
Assignment marking and feedback
FREE CV critique service
FREE employability guide to help you impress future employers
FREE XO Student Discounts membership
*Comprehensive study guide
*Open Study College pen and highlighter
*Student notebook

* Not included with the online study option

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.