ILM Level 3 Certificate in Leadership and Management

Course code: OSC1195

Boost your leadership and management skills with a recognised qualification, from home!

  • Explore how to motivate and develop a team effectively using the correct leadership
  • Learn how to make better decisions and solve problems
  • Develop your knowledge in managing conflict, stress and quality in the workplace
  • Study from home at your own pace
  • Gain a recognised qualification to boost your CV – just what you need to increase your earning potential
Course overview

The Institute of Leadership and Management (ILM) is the UK’s leading provider of leadership, coaching and management qualifications and training. An ILM accredited qualification will help you become a great leader or manager, all from the comfort of your own home.

As well as providing an excellent knowledge base in leadership and management, this course is ideal for students who are planning to progress in their career to the next level of management and those aspiring to achieve a career as a leader or manager.

Course Duration

Up to 1 year.

Course Outcome

You will receive an ILM Level 3 Certificate in Leadership and Management.

Entry Requirements

To enrol onto this course you must be in a position where you manage staff. This could be as a team leader or manager.


Tutor-marked assignments.

Course content
  • Communicating the organisation’s vision and strategy
  • Motivating and developing a team
  • Types of teams
  • Stages of team development
  • Belbin’s team roles
  • Creative abrasion
  • Managing for high performance
  • Forces for change in an organisation
  • PESTLE and SWOT analysis
  • Responding to change
  • Finance and change
  • Cost-benefit analysis
  • Leading people through change
  • The transition curve
  • Communicating the change
  • Setting objectives
  • Evaluating outcomes
  • Why conflict happens at work
  • Organisational politics and conflict
  • Inferences and facts
  • How conflicts can escalate
  • The ladder of inference
  • The impact of poorly managed conflict
  • Destructive to constructive conflict
  • Conflict handling styles
  • Resolving workplace conflict
  • The impact of stress
  • Strategy
  • What is stress?
  • How stress affects different people
  • Most common workplace stress
  • Controlling stress
  • Stress management techniques
  • Counselling services
  • Approaches
  • Resilience training
  • Roles of training and coaching in the workplace
  • Know when training is needed
  • Training Needs Analysis (TNA)
  • Performance and development reviews (PDR)
  • Learning styles
  • Training methods
  • The importance of feedback
  • Difference between coaching and training
  • GROW coaching model
  • The six steps of an effective coaching session
  • Managing quality
  • Cost of quality
  • Total Quality Management (TQM)
  • Quality circles
  • Quality standards
  • External agencies
  • Standard operating principles (SOPs)
  • Formal methods and empowerment
  • The people involved with a workplace project
  • Pre-established methodologies
  • Your own approach
  • Balancing quality
  • Cost benefit analysis
  • Return on investment (ROI)
  • Project planning tools
  • Monitoring and reporting the progress
  • Evaluating the success
  • Defining the nature of a problem
  • Importance of the problem
  • Four-step process for problem solving
  • Gathering and organising information
  • Brainstorming
  • Pros and cons of various options
  • Planning
  • Communication
  • Implementation and evaluation of the decision
  • Develop your own leadership capabilities
  • The difference between leadership and management
  • The need to be persuasive
  • Values and character
  • Types of leadership styles
  • Developing your own leadership capabilities
Extra info


This course is assessed through a series of written assignments that are submitted to and marked by your tutor.

Study Method

You will study this course via distance learning, which will enable you to learn when and where you choose. All your materials will be posted or sent to you via email. You will also receive our tutor support by email, so help is only a click away! You can start the course at any time.

Course Duration

You may start at any time and have a full year to complete your studies. The guided learning hours for this course is 102 hours; this is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Course Outcome

At the end of this course, successful students will receive an ILM Level 3 Certificate in Leadership and Management.

Awarding Body

ILM is the UK’s leading provider of leadership, management and coaching qualifications, with over 50 years’ experience in learning and development. They specialise in developing flexible learning programmes that deliver essential leadership and management skills into the heart of organisations. ILM qualifications are awarded by the City and Guilds of London Institute, which was incorporated by Royal Charter in 1900.


To enrol onto this course you must be in a position where you manage staff. This could be as a team leader or manager.

You may start at any time and have a full year to complete your studies. This course is truly flexible and adaptable around your lifestyle and other commitments.

  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV critique service
  • FREE employability guide to help you impress future employers
  • FREE XO Student Discounts card
  • *Comprehensive study guide
  • *Open Study College pen and highlighter
  • *Student study planner
  • *Student notebook
  • *Document wallet

* Not included with the online study option

No, this course is based on your written assignments alone.

No, everything is included in the cost of the course.

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.

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Enrol now

If you are interested in and you’re looking for a more flexible approach to learning that fits around your life - this is the ideal course for you. Enrol online today by clicking below or speak to one of our advisers for more information.

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