ILM Level 3 Certificate in Leadership and Management

Course code: OSC1195

Boost your leadership and management skills with a recognised qualification, from home!

  • Explore how to motivate and develop a team effectively using the correct leadership
  • Learn how to make better decisions and solve problems
  • Develop your knowledge in managing conflict, stress and quality in the workplace
  • Study from home at your own pace
  • Gain a recognised qualification to boost your CV – just what you need to increase your earning potential
Course Overview

The Institute of Leadership and Management (ILM) is the UK’s leading provider of leadership, coaching and management qualifications and training. An ILM accredited qualification will help you become a great leader or manager, all from the comfort of your own home.

As well as providing an excellent knowledge base in leadership and management, this course is ideal for students who are planning to progress in their career to the next level of management and those aspiring to achieve a career as a leader or manager.

Course Duration

Up to 1 year.

Course Outcome

You will receive an ILM Level 3 Certificate in Leadership and Management.

Entry Requirements

To enrol onto this course you must be in a position where you manage staff. This could be as a team leader or manager.


Tutor-marked assignments.

Course Content
  • Communicating the organisation’s vision and strategy
  • Motivating and developing a team
  • Types of teams
  • Stages of team development
  • Belbin’s team roles
  • Creative abrasion
  • Managing for high performance
  • Forces for change in an organisation
  • PESTLE and SWOT analysis
  • Responding to change
  • Finance and change
  • Cost-benefit analysis
  • Leading people through change
  • The transition curve
  • Communicating the change
  • Setting objectives
  • Evaluating outcomes
  • Why conflict happens at work
  • Organisational politics and conflict
  • Inferences and facts
  • How conflicts can escalate
  • The ladder of inference
  • The impact of poorly managed conflict
  • Destructive to constructive conflict
  • Conflict handling styles
  • Resolving workplace conflict
  • The impact of stress
  • Strategy
  • What is stress?
  • How stress affects different people
  • Most common workplace stress
  • Controlling stress
  • Stress management techniques
  • Counselling services
  • Approaches
  • Resilience training
  • Roles of training and coaching in the workplace
  • Know when training is needed
  • Training Needs Analysis (TNA)
  • Performance and development reviews (PDR)
  • Learning styles
  • Training methods
  • The importance of feedback
  • Difference between coaching and training
  • GROW coaching model
  • The six steps of an effective coaching session
  • Managing quality
  • Cost of quality
  • Total Quality Management (TQM)
  • Quality circles
  • Quality standards
  • External agencies
  • Standard operating principles (SOPs)
  • Formal methods and empowerment
  • The people involved with a workplace project
  • Pre-established methodologies
  • Your own approach
  • Balancing quality
  • Cost benefit analysis
  • Return on investment (ROI)
  • Project planning tools
  • Monitoring and reporting the progress
  • Evaluating the success
  • Defining the nature of a problem
  • Importance of the problem
  • Four-step process for problem solving
  • Gathering and organising information
  • Brainstorming
  • Pros and cons of various options
  • Planning
  • Communication
  • Implementation and evaluation of the decision
  • Develop your own leadership capabilities
  • The difference between leadership and management
  • The need to be persuasive
  • Values and character
  • Types of leadership styles
  • Developing your own leadership capabilities