Specification Code: 600/5961/8

Unit 1: Leading and Motivating a Team Effectively

(8600-341, Level: 3, Credits: 2; GLH: 7)

• Communicating the organisation’s vision and strategy
• Motivating and developing a team
• Types of teams
• Setting team objectives
• Stages of team development
• Belbin’s team roles
• Creative abrasion
• Managing for high performance

Unit 2: Planning Change in the Workplace

(8600-302, Level: 3, Credits: 2; GLH: 9)

• Forces for change in an organisation
• PESTLE and SWOT analysis
• Responding to change
• Finance and change
• Cost-benefit analysis
• Leading people through change
• The transition curve
• Communicating the change
• Setting objectives
• Evaluating outcomes

Unit 3: Understanding Conflict Management in the Workplace

(8600-312, Level: 3, Credits: 1; GLH: 4)

• Why conflict happens at work
• Organisational politics and conflict
• Inferences and facts
• How conflicts can escalate
• The ladder of inference
• The impact of poorly managed conflict
• Destructive to constructive conflict
• Conflict handling styles
• Resolving workplace conflict
• The impact of stress
• Strategy

Unit 4: Understanding Stress Management in the Workplace

(8600-313, Level: 3, Credits: 1; GLH: 7)

• What is stress?
• How stress affects different people
• Most common workplace stress
• Controlling stress
• Stress management techniques
• Counselling services
• Approaches
• Resilience training

Unit 5: Understanding Training and Coaching in the Workplace

(8600-317, Level: 3, Credits: 2; GLH: 7)

• Roles of training and coaching in the workplace
• Know when training is needed
• Training Needs Analysis (TNA)
• Performance and development reviews (PDR)
• Learning styles
• Training methods
• The importance of feedback
• Difference between coaching and training
• GROW coaching model
• The six steps of an effective coaching session

Unit 6: Understanding Quality Management in the Workplace

(8600-318, Level: 3, Credits: 2; GLH: 6)

• Managing quality
• Cost of quality
• Total Quality Management (TQM)
• Quality circles
• Quality standards
• External agencies
• Standard operating principles (SOPs)
• Formal methods and empowerment

Unit 7: Managing Workplace Projects

(8600-320, Level: 3, Credits: 2; GLH: 7)

• The people involved with a workplace project
• Pre-established methodologies
• Your own approach
• Balancing quality
• Cost benefit analysis
• Return on investment (ROI)
• Project planning tools
• Monitoring and reporting the progress
• Evaluating the success

Unit 8: Solving Problems and Making Decisions

(8600-300, Level: 3, Credits: 2; GLH: 9)

• Defining the nature of a problem
• Importance of the problem
• Four-step process for problem solving
• Gathering and organising information
• Brainstorming
• Pros and cons of various options
• Planning
• Communication
• Implementation and evaluation of the decision

Unit 9: Understanding Leadership

(8600-308, Level: 3, Credits: 2; GLH: 6)

• Develop your own leadership capabilities
• The difference between leadership and management
• The need to be persuasive
• Values and character
• Types of leadership styles
• Developing your own leadership capabilities