1Course Overview

ILM Level 3 Certificate in Leadership and Management

Course code: OSC1195

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Boost your leadership and management skills with a recognised qualification, from home!

The Institute of Leadership and Management (ILM) is the UK’s leading provider of leadership, coaching and management qualifications and training. These qualifications understand the needs of employers - just what you need to boost your CV.  An ILM accredited qualification will help you become a great leader or manager, all from the comfort of your own home.

As well as providing an excellent knowledge base in leadership and management, this course is ideal for:

  • Students who are planning to progress in their career to the next level of management
  • Those aspiring to achieve a career as a leader or manager

This ILM course enables you to:

  • Explore how to motivate and develop a team effectively using the correct leadership
  • Learn how to make better decisions and solve problems
  • Develop your knowledge in managing conflict, stress and quality in the workplace
  • Study from home at your own pace
  • Gain a recognised qualification to boost your CV - just what you need to increase your earning potential
Discounts on selected courses - Until 2nd July
2Course Content

Specification Code: 600/5961/8

Unit 1: Leading and Motivating a Team Effectively

(8600-341, Level: 3, Credits: 2; GLH: 7)

  • Communicating the organisation’s vision and strategy
  • Motivating and developing a team
  • Types of teams
  • Setting team objectives
  • Stages of team development
  • Belbin’s team roles
  • Creative abrasion
  • Managing for high performance
Unit 2: Planning Change in the Workplace

(8600-302, Level: 3, Credits: 2; GLH: 9)

  • Forces for change in an organisation
  • PESTLE and SWOT analysis
  • Responding to change
  • Finance and change
  • Cost-benefit analysis
  • Leading people through change
  • The transition curve
  • Communicating the change
  • Setting objectives
  • Evaluating outcomes
Unit 3: Understanding Conflict Management in the Workplace

(8600-312, Level: 3, Credits: 1; GLH: 4)

  • Why conflict happens at work
  • Organisational politics and conflict
  • Inferences and facts
  • How conflicts can escalate
  • The ladder of inference
  • The impact of poorly managed conflict
  • Destructive to constructive conflict
  • Conflict handling styles
  • Resolving workplace conflict
  • The impact of stress
  • Strategy
Unit 4: Understanding Stress Management in the Workplace

(8600-313, Level: 3, Credits: 1; GLH: 7)

  • What is stress?
  • How stress affects different people
  • Most common workplace stress
  • Controlling stress
  • Stress management techniques
  • Counselling services
  • Approaches
  • Resilience training
Unit 5: Understanding Training and Coaching in the Workplace

(8600-317, Level: 3, Credits: 2; GLH: 7)

  • Roles of training and coaching in the workplace
  • Know when training is needed
  • Training Needs Analysis (TNA)
  • Performance and development reviews (PDR)
  • Learning styles
  • Training methods
  • The importance of feedback
  • Difference between coaching and training
  • GROW coaching model
  • The six steps of an effective coaching session
Unit 6: Understanding Quality Management in the Workplace

(8600-318, Level: 3, Credits: 2; GLH: 6)

  • Managing quality
  • Cost of quality
  • Total Quality Management (TQM)
  • Quality circles
  • Quality standards
  • External agencies
  • Standard operating principles (SOPs)
  • Formal methods and empowerment
Unit 7: Managing Workplace Projects

(8600-320, Level: 3, Credits: 2; GLH: 7)

  • The people involved with a workplace project
  • Pre-established methodologies
  • Your own approach
  • Balancing quality
  • Cost benefit analysis
  • Return on investment (ROI)
  • Project planning tools
  • Monitoring and reporting the progress
  • Evaluating the success
Unit 8: Solving Problems and Making Decisions

(8600-300, Level: 3, Credits: 2; GLH: 9)

  • Defining the nature of a problem
  • Importance of the problem
  • Four-step process for problem solving
  • Gathering and organising information
  • Brainstorming
  • Pros and cons of various options
  • Planning
  • Communication
  • Implementation and evaluation of the decision
Unit 9: Understanding Leadership

(8600-308, Level: 3, Credits: 2; GLH: 6)

  • Develop your own leadership capabilities
  • The difference between leadership and management
  • The need to be persuasive
  • Values and character
  • Types of leadership styles
  • Developing your own leadership capabilities
3Other Information

This course is assessed through a series of written assignments that are submitted to and marked by your tutor.

Course Duration

You may start at any time and have a full year to complete your studies. The guided learning hours for this course is 102 hours; this is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

You will study this course via distance learning, which will enable you to learn when and where you choose. All your materials will be posted or sent to you via email. You will also receive our tutor support by email, so help is only a click away! You can start the course at any time.

Course Outcome

At the end of this course, successful students will receive an ILM Level 3 Certificate in Leadership and Management.

ILM is the UK’s leading provider of leadership, management and coaching qualifications, with over 50 years of experience in learning and development. They specialise in developing flexible learning programmes that deliver essential leadership and management skills into the heart of organisations. ILM qualifications are awarded by the City and Guilds of London Institute, which was incorporated by Royal Charter in 1900.

ILM helps organisations and individuals to build leadership, management and coaching skills through market-leading qualifications, training resources and certification of in-house programmes. Every year they improve the leadership skills and success levels of over 90,000 managers.


Your Questions Answered

What skills are needed to enrol onto this course?

To enrol onto this course you must be in a position where you manage staff. This could be as a team leader or manager.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. This course is truly flexible and can be adpated to fit around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • Comprehensive study guide
  • Exclusive Open Study College Pen
  • Student study planner
  • Three colour highlighter
  • Student notebook
  • Document wallet
Do I have to sit and exam?

No, this course is based on your written assignments alone.

Are there any additional costs?

No, everything is included in the cost of the course.

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your ILM Level 3 Certificate in Leadership and Management.

What happens if I lose my course pack?

It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.

Finance options

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The total course fee includes a loan arrangement fee. Your initial deposit payment will be used towards this fee, any remaining fee balance will be added the loan amount.

Provided by

Our finance option is provided in partnership with AffordItNow.
For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).