Receptionist Skills QLS Level 2

Course Code

ABC011

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Understand the key skills required of receptionists in a variety of settings.

  • Develop the transferable skills you'll need to work as a receptionist in a variety of settings.
  • Learn how to be an effective communicator, including telephone communication.
  • Study the core information technology skills vital to the role, and the key processes and protocols for excellent customer care.
  • Understand the key principles behind taking and conveying messages and how to take general notes.
Course overview

Becoming a highly-skilled receptionist requires excellent communication skills, the ability to provide good customer service, and an aptitude for multi-tasking. This course will enable you to gain an in-depth knowledge of the role. You will learn a variety of approaches and methods for various receptionist duties, giving you the skills to perform and deliver with confidence.

The breadth of this course means you can develop transferable skills to work as a receptionist in virtually any setting. In each module, you will have the opportunity to develop the key skills you will need for success.

Course Duration

Up to one year.

Study Hours

Approximately 80 hours.

Course Outcome

You will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Course content

Extra info

Assessment

The Reception Skills Level 2 course is assessed by a series of written assignments, which are submitted to your tutor for marking. There is no external examination required.

Course Duration

You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 80 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work, it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcome

At the end of this course, successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website.

This course has been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Q&As

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