Receptionist Skills QLS Level 2

Course Code

ABC011

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Do you want to take the first steps into your career as a receptionist? Then this Receptionist Skills QLS Level 2 course could be perfect for you.

Develop the transferable skills you'll need to work as a receptionist in a variety of settings.
Learn how to be an effective communicator, including telephone communication.
Study the core information technology skills vital to the role, and the key processes and protocols for excellent customer care.
Understand the key principles behind taking and conveying messages and how to take general notes.

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Becoming a highly-skilled receptionist requires excellent communication skills, the ability to provide good customer service, and an aptitude for multi-tasking. This course will enable you to gain an in-depth knowledge of the role. You will learn a variety of approaches and methods for various receptionist duties, giving you the skills to perform and deliver with confidence.

The breadth of this course means you can develop transferable skills to work as a receptionist in virtually any setting. In each module, you will have the opportunity to develop the key skills you will need for success.

During this Receptionist Skills QLS Level 2 course, you will explore verbal communication processes, key software used in typical reception systems, main principles of telephone communication, and much more.

What next?

Following the successful completion of this course, you will be able to start your career journey as a receptionist. If after, you’re looking to enhance your business knowledge even further, take a look at the other business courses we offer.

Potential future career options:

Receptions
Senior receptionist
Personal assistant
Medical secretary
Practice manager

Awarding body

This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website.

Course Duration

Up to one year.

Study Hours

Approximately 80 hours.

Course Outcome

You will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Verbal communication processes
Describe how non- verbal communication can influence interaction
Key recipient expectations during communication
Communicating with recipients

Main principles of computer operation and use
How data is stored
Principles of information management technology
Key software used in typical reception systems

Explain how messages are taken, recorded and conveyed.
Different messaging mediums
How to take general notes
Key principles for prioritising messages

Main principles of telephone communication
Appropriate dialogue to use when communicating by telephone
How complex telephone systems may affect interaction
Key principles in prioritising calls

The customer centred model
Key processes and protocols for effective customer care
Barriers to effective customer care
Range of practical applications to resolve customer care issues

The importance of workstation layout related to function
Prioritising tasks within a central workstation
Main principles of team working
Main principles for maintaining effective customer care within a team context

Assessment

The Reception Skills Level 2 course is assessed by a series of written assignments, which are submitted to your tutor for marking. There is no external examination required.

Course duration

You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 80 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study method

You will study this course through distance learning, which will enable you to learn when and where you want. You can study from home or at work, it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course outcome

At the end of this course, successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

This course has been endorsed by the Quality License Scheme for its high quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website.

This course has been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Dedicated personal tutor support
Dedicated learner services
Assignment marking and feedback
FREE XO Student Discounts membership
FREE CV critique service
FREE employability guide to help you impress future employers
*Comprehensive study guide
*Open Study College pen and highlighter
*Student notebook

* Not included with the online study option

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.