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1Course Overview

Receptionist Skills Level 2

Course code: ABC011

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£389.00

£339.00

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Plan your career as a Receptionist, from home!

Receptionists work within a variety of settings, from large companies and hospitals, to schools, gyms and hotels.

Becoming a highly skilled Receptionist requires excellent communication skills, the ability to provide good customer service, and the ability to multi-task when note-taking and communicating over the telephone. This course will enable you to gain an in-depth knowledge of the role. You will learn a variety of approaches and methods to various reception duties, giving you the skills to perform and deliver with confidence.

The breadth of this course means you can develop transferable skills to work as a Receptionist in virtually any setting. In each module, you will also have the opportunity to develop the key skills you will need for success.

Black Friday discounts on selected courses - Until 23rd November
2Course Content

Course Content

Unit 1: Effective communication
  • Verbal communication processes
  • Describe how non- verbal communication can influence interaction
  • Key recipient expectations during communication
  • Communicating with recipients
Unit 2: Information technology
  • Main principles of computer operation and use
  • How data is stored
  • Principles of information management technology
  • Key software used in typical reception systems
Unit 3: Messaging and note taking
  • Explain how messages are taken, recorded and conveyed.
  • Different messaging mediums
  • How to take general notes
  • Key principles for prioritising messages
Unit 4: Telephone communication: two-way interaction
  • Main principles of telephone communication
  • Appropriate dialogue to use when communicating by telephone
  • How complex telephone systems may affect interaction
  • Key principles in prioritising calls
Unit 5: Customer care
  • The customer centred model
  • Key processes and protocols for effective customer care
  • Barriers to effective customer care
  • Range of practical applications to resolve customer care issues
Unit 6: The reception workstation and team working
  • The importance of workstation layout related to function
  • Prioritising tasks within a central workstation
  • Main principles of team working
  • Main principles for maintaining effective customer care within a team context
3Other Information

Assessment

The Reception Skills Level 2 course is assessed by a series of written assignments, which are submitted to your tutor for marking. There is no external examination required.

Course Duration

You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 80 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

The course depth and study has been benchmarked at Level 2 against level descriptors published by Ofqual.

ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

4Q&As

Course Questions & Answers

What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet

* Not included with the online study option

Are there any additional costs?

No, everything you need is included in the price!

What happens if I lose my course pack?

We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.

What do i do if i still have questions?

For further information please contact us.

5Reviews

I can recommend this course

I am quite content from the course, everything its explained very simple, with many examples to understand exactly the facts. I am still not finished my first unit from course, but I have had the chance to communicate once with my tutor and she is a professional. I wanted to study this course because I love to work with people, which helped me to believe in myself. I can recommend with confidence this course to all of those who want to evolve in this area.

- Laura Rodica Mastahac
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