Dental Receptionist Level 3

Course code: ABC956

Do you want to pursue a career as a dental receptionist? Then learn all of the skills and knowledge you need to be one step closer to achieving your dream job.

Understand the role and responsibilities of the dental receptionist
Develop awareness of communication skills needed in the office
Identify confidentiality and data protection policies
Be aware of managing different types of patients
Understand how to manage appointments
Explain the importance of teamwork in the receptionist role

Course Options	Please choose a course option to see prices	Course Material
Study Options	Study Online Study Pack
Payment Options	Pay Upfront Pay Monthly Pay Monthly is not available in your currency.

Request a call back

This course will allow you to study the convenient way! You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.

You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or email, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away!

Course Duration

Up to 1 year

Course Outcome

You will receive a Certificate of Achievement in Dental Receptionist Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Unit 1

Introduction to the Role and Responsibilities of The Dental Receptionist

Role and responsibilities
Professional bodies and standards
Attributes
Different roles within the dental team

Unit 2

Communication Skills

Communication methods
Situations
Dealing with patients
Listening skills and questioning techniques

Unit 3

Confidentiality Act and Data Protection Act

Data protection act
Confidentiality act
Safeguarding children policy
Patient safety and quality assurance

Unit 4

Managing Patients

Managing patients
Different customer needs
Handling complaints
Telephone techniques

Unit 5

Appointment Management

Referrals
Booking and cancelling appointments
Recall
Time management

Unit 6

Teamwork

Benefits of teamwork
Role as the receptionist
Situations teamwork is needed
Allocated tasks

Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

You may start at any time and have a full year to complete your studies.

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the ABC Awards and Certa Awards website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

What skills are needed to enrol in this course?

You do not need any previous knowledge to enrol onto this course. Although, it would be advisable to have a good level of English and maths and excellent communication skills.

Is there a time limit for completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?

Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
FREE CV critique service
FREE employability guide to help you impress future employers
FREE XO Student Discounts card
*Comprehensive study guide
*Open Study College pen and highlighter
*Student study planner
*Student notebook
*Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Dental Receptionist Level 3.

What happens if I lose my course pack?

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.