Dental Receptionist Level 3

Course code: ABC956
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Course Overview
Course Content
Extra Info
Q&As
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Do you want to pursue a career as a dental receptionist? Then learn all of the skills and knowledge you need to be one step closer to achieving your dream job.

  • Understand the role and responsibilities of the dental receptionist
  • Develop awareness of communication skills needed in the office
  • Identify confidentiality and data protection policies
  • Be aware of managing different types of patients
  • Understand how to manage appointments
  • Explain the importance of teamwork in the receptionist role

Due to the COVID-19 pandemic, we are encouraging learners to select online study as the delivery of study packs is likely to be delayed. For those students who still wish to select study pack, we are providing free e-learning access, where available, to avoid any interruption of study. These students will receive access to our e-learning platform within 24 hours, and their study pack will follow in due course. Students who wish to study online only, are unaffected and will receive their e-learning access within 24 hours.
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Course Overview

This course will allow you to study the convenient way! You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.

You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or email, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away!

Course Duration

Up to 1 year

Course Outcome

You will receive a Certificate of Achievement in Dental Receptionist Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Course Content
Unit 1
Introduction to the Role and Responsibilities of The Dental Receptionist
  • Role and responsibilities
  • Professional bodies and standards
  • Attributes
  • Different roles within the dental team
  • Communication methods
  • Situations
  • Dealing with patients
  • Listening skills and questioning techniques
  • Data protection act
  • Confidentiality act
  • Safeguarding children policy
  • Patient safety and quality assurance
  • Managing patients
  • Different customer needs
  • Handling complaints
  • Telephone techniques
  • Referrals
  • Booking and cancelling appointments
  • Recall
  • Time management
  • Benefits of teamwork
  • Role as the receptionist
  • Situations teamwork is needed
  • Allocated tasks
Extra Info

Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

You may start at any time and have a full year to complete your studies.

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the ABC Awards and Certa Awards website. This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Q&As

You do not need any previous knowledge to enrol onto this course. Although, it would be advisable to have a good level of English and maths and excellent communication skills.

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • FREE employability guide to help you impress future employers
  • FREE XO Student Discounts card
  • *Comprehensive study guide
  • *Open Study College pen and highlighter
  • *Student study planner
  • *Student notebook
  • *Document wallet

* Not included with the online study option

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Dental Receptionist Level 3.

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.

Enrol now

If you are interested in and you’re looking for a more flexible approach to learning that fits around your life - this is the ideal course for you. Enrol online today by clicking below or speak to one of our advisers for more information.

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