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1Course Overview
Dental Receptionist Level 3
Course code: ABC956
Do you want to pursue a career as a dental receptionist? Then learn all of the skills and knowledge you need to be one step closer to achieving your dream job.
This course allows you to:
- Understand the role and responsibilities of the dental receptionist
- Develop awareness of communication skills needed in the office
- Identify confidentiality and data protection policies
- Be aware of managing different types of patients
- Understand how to manage appointments
- Explain the importance of team work in the receptionist role
This course will allow you to study the convenient way! You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.
You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or email, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away!
Start your journey and develop your skills and knowledge today and join over 75,000 students that already have!
2Course Content
Unit 1: Introduction to the role and responsibilities of the Dental Receptionist (30 GLH)
- Role and responsibilities
- Professional bodies and standards
- Attributes
- Different roles within the dental team
Unit 2: Communication skills (30 GLH)
- Communication methods
- Situations
- Dealing with patients
- Listening skills and questioning techniques
Unit 3: Confidentiality Act and Data Protection Act (30 GLH)
- Data protection act
- Confidentiality act
- Safeguarding children policy
- Patient safety and quality assurance
Unit 4: Managing Patients (GLH 30)
- Managing patients
- Different customer needs
- Handling complaints
- Telephone techniques
Unit 5: Appointment management (GLH 30)
- Referrals
- Booking and cancelling appointments
- Recall
- Time management
Unit 6: Team Work (30 GLH)
- Benefits of team work
- Role as the receptionist
- Situations team work is needed
- Allocated tasks
3Other Information
Assessment
This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.
Course Duration
This course will take you 12 months to complete.
Study Method
You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!
Course Outcomes
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Open Study College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Open Study College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
4Q&As
Your Questions Answered
What skills are needed to enrol in this course?
You do not need any previous knowledge to enrol onto this course. Although, it would be advisable to have a good level of English and Maths and excellent communication skills.
Is there a time limit for the completion of this course?
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
What is included in the cost of my course?
- Dedicated personal tutor support
- Dedicated student support
- Assignment marking and feedback
- FREE CV writing service
- *Comprehensive study guide
- *Open Study College pen and highlighter
- *Student study planner
- *Student notebook
- *Document wallet
* Not included with the online study option
How do I get my work assessed?
You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will achieve Dental Receptionist Level 3.
What happens if I lose my course pack?
It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.
What if I still have questions?
That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.
