Customer Service Level 3

Course code: OSC1033
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Gain an insight into customer service, from home!

  • Learn the fundamentals of customer service and its importance
  • Study the key aspects of how to deliver great customer service
  • Learn how to create and lead your own customer service culture
  • Gain the knowledge help you progress into a supervisory or managerial role within customer service
Course Overview

This course will enable you to learn the strategic importance of customer service for any business.
All course materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors will help you every step of the way. You can work at your own time and pace. Completed coursework can be delivered by post or via email, so handing is an assignment is simple.
Achieve your dream career and equip yourself with the skills you need for your long-term success. Home learning is simple and stress-free, so enrol with us today!

Course Duration

Up to 1 year.

Study Hours

Approximately 120 hours.

Course Outcome

Customer Service Level 3.

Entry Requirements

There are no specific entry requirements for this course

Assessment

Tutor marked assignments.

Course Content
  • Why customer service is important today
  • Putting customers first
  • Customer service as value
  • Customer service as experience
  • How people experience your business
  • Customer interactions as a chain
  • How your organisation presents itself to potential customers
  • Getting the environment right
  • Providing confidence in your product or service
  • Conclusions
  • Easy access
  • Helping to solve a customer's problem/s
  • Providing expertise
  • Value for money
  • The ability to affect the purchase easily and quickly
  • Getting feedback
  • How you respond when things go wrong
  • Treating customers with respect
  • Customer service is not an add-on
  • Seven aspects of how an organisation works
  • Strategy
  • Structure
  • Systems