Office Management Level 3

Course code: OSC976

Do you want to boost your office management skills but haven’t got the time to keep going to college every day? Then this Level 3 course is perfect for you!

  • Discover the responsibilities of being an office manager
  • Recognise excellent customer service within a workplace and the implications of bad customer service on a business
  • Understand the processes of recruitment, selection and managing performance within a team
  • Explore the administration and processes an office manager will have to follow
  • Develop a good understanding of the legal implications of managing a team and facilities
  • Identify the different communication styles of an office manager
Course Overview

This course will allow you to study at a time and place which suits you with no strict deadlines or timetabling to contend with. This means you can fit studying around your other commitments!

You will receive your course by post or email, so getting your materials is easy and hassle-free. Your personal tutor is there to support you every step of the way by email, so help is only a click away!

Course Duration

Up to 1 year.

Course Outcome

You will receive a Certificate of Achievement in Office Management Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Course Content
  • Role and responsibilities of an office manager
  • Managing and maintaining the office environment
  • Skills and requirements
  • Managing technology in the workplace
  • Manager’s role in ensuring the team deliver excellent customer service
  • Developing action plans of how to handle difficult customer situations and complaints
  • Applying a customer service framework
  • Requirements of customers within organisations
  • Recruitment and selection process within a business
  • Monitor and manage staff performance
  • Coordinating and prioritising team activities
  • Training and development for office staff
  • Customer data legal requirements
  • Administrative processes
  • Policies and processes
  • Policies and processes for office tasks
  • Health and safety legislation
  • Consumer law
  • Equality legislation and implications
  • Discrimination and bullying within the workplace
  • Communication styles
  • Communication styles for stakeholders
  • Monitoring communication within a team
  • Interpreting own skills against the requirements of an office manager