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1Course Overview
Office Management Level 3
Course code: OSC976
Do you want to boost your office management skills but haven't got the time to keep going to college every day?
Then this Level 3 course is perfect for you!
This course will enable you to:
- Discover the responsibilities of being an office manager
- Recognise excellent customer service within a workplace and the implications of bad customer service on a business
- Understand the processes of recruitment, selection and managing performance within a team
- Explore the administration and processes an office manager will have to follow
- Discover good understanding of the legal implications of managing a team and facilities
- Know the different communication styles of an office manager
This course will allow you to study at a time and place which suits you with no strict deadlines or timetabling to contend with. This means you can fit studying around your other commitments!
You will receive your course by post or email, so getting your materials is easy and hassle-free. Your personal tutor is there to support you every step of the way by email, so help is only a click away!
Start your journey and develop your skills and knowledge today and join over 75,000 students that already have!
2Course Content
Unit 1: Responsibilities of an Office Manager
- Role and responsibilities of an office manager
- Managing and maintaining the office environment
- Skills and requirements
- Managing technology in the workplace
Unit 2: Managing Customer Service within an office environment
- Managers role in ensuring the team deliver excellent customer service
- Developing action plans of how to handle difficult customer situations and complaints
- Applying a customer service framework
- Requirements of customers within organisations
Unit 3: Managing an office team
- Recruitment and selection process within a business
- Monitor and manage staff performance
- Co-ordinating and prioritising team activities
- Training and development for office staff
Unit 4: Managing processes and procedures within an office environment
- Customer data legal requirements
- Administrative processes
- Policies and processes
- Polices and processes for office tasks
Unit 5: Legal aspects of managing an office premises
- Health and safety legislation
- Consumer law
- Equality legislation and implications
- Discrimination and bullying within the workplace
Unit 6: Communication requirements of an office manager
- Communication styles
- Communication styles for stakeholders
- Monitoring communication within a team
- Interpreting own skills against the requirements of an office manager
3Other Information
Assessment
This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required. You are required to do some of your own research.
Course Duration
You may start at any time and have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.
Study Method
This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you. You will also receive our award-winning support by email, so help is only a click away!
Course Outcome
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Open Study College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Open Study College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
4Q&As
Your Questions Answered
What skills are needed to enrol onto this course?
Students that enrol onto this course must be able to read and write at Level 2 English. You are also required to complete your own further reading by using recommended books and websites.
Is there a time limit for this course?
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
What is included in the cost of the course?
- Dedicated personal tutor support
- Dedicated student support
- Assignment marking and feedback
- FREE CV writing service
- *Comprehensive study guide
- *Open Study College pen and highlighter
- *Student study planner
- *Student notebook
- *Document wallet
* Not included with the online study option
How do I get my work assessed?
You will send your work to your personal tutor for them to mark and return to you. On successful completion of the course you will achieve Office Management Level 3.
What happens if I lose my course pack?
It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.
What if I still have questions?
That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.
