Office Management QLS Level 3

Course code: OSC976

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Do you want to boost your office management skills but haven’t got the time to keep going to college every day? Then this Level 3 course is perfect for you!

Discover the responsibilities of being an office manager
Recognise excellent customer service within a workplace and the implications of bad customer service on a business
Understand the processes of recruitment, selection and managing performance within a team
Explore the administration and processes an office manager will have to follow
Develop a good understanding of the legal implications of managing a team and facilities
Identify the different communication styles of an office manager

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Study Options	Study Online Study Pack
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This course will allow you to study at a time and place which suits you with no strict deadlines or timetabling to contend with. This means you can fit studying around your other commitments!

You will receive your course by post or email, so getting your materials is easy and hassle-free. Your personal tutor is there to support you every step of the way by email, so help is only a click away!

Course Duration

Up to 1 year.

Course Outcome

You will receive a Certificate of Achievement in Office Management Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Unit 1

Responsibilities of an Office Manager

Role and responsibilities of an office manager
Managing and maintaining the office environment
Skills and requirements
Managing technology in the workplace

Unit 2

Managing Customer Service Within an Office Environment

Manager’s role in ensuring the team deliver excellent customer service
Developing action plans of how to handle difficult customer situations and complaints
Applying a customer service framework
Requirements of customers within organisations

Unit 3

Managing an Office Team

Recruitment and selection process within a business
Monitor and manage staff performance
Coordinating and prioritising team activities
Training and development for office staff

Unit 4

Managing Processes and Procedures Within an Office Environment

Customer data legal requirements
Administrative processes
Policies and processes
Policies and processes for office tasks

Unit 5

Legal Aspects of Managing an Office Premises

Health and safety legislation
Consumer law
Equality legislation and implications
Discrimination and bullying within the workplace

Unit 6

Communication Requirements of an Office Manager

Communication styles
Communication styles for stakeholders
Monitoring communication within a team
Interpreting own skills against the requirements of an office manager

Assessment

This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination is required. You are required to do some of your own research.

Course Duration

You may start at any time and have a full year to complete your studies. This is more than enough time to give you flexibility and to work at your own pace without the pressure of deadlines.

Study Method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you. You will also receive our award-winning support by email, so help is only a click away!

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What skills are needed to enrol on to this course? 

Students that enrol on to this course must be able to read and write at Level 2 English. You are also required to complete your own further reading by using recommended books and websites.

Is there a time limit for completion of this course? 

You may start at any time and have a full year to complete your studies. It is truly flexible and designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?

Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
FREE CV critique service
FREE employability guide to help you impress future employers
FREE XO Student Discounts card
* Comprehensive study guide
* Open Study College pen and highlighter
* Student study planner
* Student notebook
* Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Office Management Level 3.

What happens if I lose my course pack?

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.