Office Management QLS Level 3

Course Code

OSC976

Do you want to boost your office management skills to enhance your career? Then this Level 3 Office Management course course is perfect for you!

Discover the responsibilities of being an office manager.
Recognise excellent customer service within a workplace and the implications of bad customer service on a business.
Understand the processes of recruitment, selection and managing performance within a team.
Explore the administration and processes an office manager will have to follow.
Develop a good understanding of the legal implications of managing a team and facilities.
Identify the different communication styles of an office manager.

Course Options	Please choose a course option to see prices	Course Material
Study Options	Study Online Study Pack
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During this Office Management QLS Level 3 course, you will explore the role and responsibilities of an office manager, the manager’s role in ensuring the team deliver excellent customer service, and more.

This course will allow you to study at a time and place which suits you with no strict deadlines or timetabling to contend with. This means you can fit studying around your other commitments!

You will receive your course by post or email, so getting your materials is easy and hassle-free. Your personal tutor is there to support you every step of the way by email, so help is only a click away!

What next?

Following the successful completion of this course, you will be able to start using your new office management skills in your role. If after, you’re looking to enhance your business knowledge even further, take a look at the other business courses we offer.

Potential future career titles:

Business manager
Administrative manager
Operations manager

Awarding body

This course has been endorsed by the Quality License Scheme for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Course Duration

Up to 1 year.

Course Outcome

You will receive a Certificate of Achievement in Office Management Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Role and responsibilities of an office manager
Managing and maintaining the office environment
Skills and requirements
Managing technology in the workplace

Manager’s role in ensuring the team deliver excellent customer service
Developing action plans of how to handle difficult customer situations and complaints
Applying a customer service framework
Requirements of customers within organisations

Recruitment and selection process within a business
Monitor and manage staff performance
Coordinating and prioritising team activities
Training and development for office staff

Customer data legal requirements
Administrative processes
Policies and processes
Policies and processes for office tasks

Health and safety legislation
Consumer law
Equality legislation and implications
Discrimination and bullying within the workplace

Communication styles
Communication styles for stakeholders
Monitoring communication within a team
Interpreting own skills against the requirements of an office manager

Assessment

This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination is required. You are required to do some of your own research.

Course duration

You may start at any time and have a full year to complete your studies. This is more than enough time to give you flexibility and to work at your own pace without the pressure of deadlines.

Study method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you. You will also receive our award-winning support by email, so help is only a click away!

Course outcome

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

Dedicated personal tutor support
Dedicated learner services
Assignment marking and feedback
FREE CV critique service
FREE employability guide to help you impress future employers
FREE XO Student Discounts membership
* Comprehensive study guide
* Open Study College pen and highlighter
* Student notebook

* Not included with the online study option

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.