Office Management Level 3

Course code: OSC976
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Course Overview
Course Content
Extra Info
Q&As
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Do you want to boost your office management skills but haven’t got the time to keep going to college every day? Then this Level 3 course is perfect for you!

  • Discover the responsibilities of being an office manager
  • Recognise excellent customer service within a workplace and the implications of bad customer service on a business
  • Understand the processes of recruitment, selection and managing performance within a team
  • Explore the administration and processes an office manager will have to follow
  • Develop a good understanding of the legal implications of managing a team and facilities
  • Identify the different communication styles of an office manager

Due to the COVID-19 pandemic, we are encouraging learners to select online study as the delivery of study packs is likely to be delayed. For those students who still wish to select study pack, we are providing free e-learning access, where available, to avoid any interruption of study. These students will receive access to our e-learning platform within 24 hours, and their study pack will follow in due course. Students who wish to study online only, are unaffected and will receive their e-learning access within 24 hours.
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Course Overview

This course will allow you to study at a time and place which suits you with no strict deadlines or timetabling to contend with. This means you can fit studying around your other commitments!

You will receive your course by post or email, so getting your materials is easy and hassle-free. Your personal tutor is there to support you every step of the way by email, so help is only a click away!

Course Duration

Up to 1 year.

Course Outcome

You will receive a Certificate of Achievement in Office Management Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Course Content
Unit 1
Responsibilities of an Office Manager
  • Role and responsibilities of an office manager
  • Managing and maintaining the office environment
  • Skills and requirements
  • Managing technology in the workplace
  • Manager’s role in ensuring the team deliver excellent customer service
  • Developing action plans of how to handle difficult customer situations and complaints
  • Applying a customer service framework
  • Requirements of customers within organisations
  • Recruitment and selection process within a business
  • Monitor and manage staff performance
  • Coordinating and prioritising team activities
  • Training and development for office staff
  • Customer data legal requirements
  • Administrative processes
  • Policies and processes
  • Policies and processes for office tasks
  • Health and safety legislation
  • Consumer law
  • Equality legislation and implications
  • Discrimination and bullying within the workplace
  • Communication styles
  • Communication styles for stakeholders
  • Monitoring communication within a team
  • Interpreting own skills against the requirements of an office manager
Extra Info

Assessment

This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination is required. You are required to do some of your own research.

Course Duration

You may start at any time and have a full year to complete your studies. This is more than enough time to give you flexibility and to work at your own pace without the pressure of deadlines.

Study Method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you. You will also receive our award-winning support by email, so help is only a click away!

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the ABC Awards and Certa Awards website.
This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Q&As

Students that enrol on to this course must be able to read and write at Level 2 English. You are also required to complete your own further reading by using recommended books and websites.

You may start at any time and have a full year to complete your studies. It is truly flexible and designed to be adaptable around your lifestyle and other commitments.

  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • FREE employability guide to help you impress future employers
  • FREE TOTUM card (formerly NUS)
  • * Comprehensive study guide
  • * Open Study College pen and highlighter
  • * Student study planner
  • * Student notebook
  • * Document wallet

* Not included with the online study option

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Office Management Level 3.

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.

Enrol now

If you are interested in and you’re looking for a more flexible approach to learning that fits around your life - this is the ideal course for you. Enrol online today by clicking below or speak to one of our advisers for more information.

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