Retail Management QLS Level 3

Course code: OSC1030

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Develop your knowledge of retail management from home!

Develop your understanding of the wider commercial environment in which retail operates.
Discover the importance of supply chain and inventory management.
Learn how to ensure that your team delivers excellent customer service.
Understand the role that pricing strategy and how it influences consumer choice.

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Ideal for those wishing to progress into management position, and useful for current retail managers wishing to maximise their career development, this course enables you to develop a thorough knowledge of all core aspects of successful retail management.

You can work at your own pace. Completed coursework can be delivered by post or via email, so handing in an assignment is simple.

Course Duration

Up to 12 months

Study Hours

Approximately 120 hours

Course Outcome

You will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assessments

Unit 1

The Context of Retail

Retail management is changing
Losing touch with consumers
Market segmentation
Rational models
The role of experience in shopping
Finding out how customers feel
Brands: meaning and values

Unit 2

Customer Service

What is customer service?
The importance of customer service
The experience of being in your store
Locating the right product
Solving customers' problems

Unit 3

Sourcing Your Retail Business

The value chain
What to stock and whom to sell it to
Who to buy supplies from
Inventory management
Forecasting and early sales data
Restocking and rapid supply

Unit 4

Getting Products to Your Customers

Direct channels
Access and convenience
Standardisation
Localisation
Clustering
Suppliers and manufacturer partnerships
Point of purchase
Distribution strategy

Unit 5

Your Pricing Strategy

A return to haggling?
Advertising and promotion
Social media and publicity
Is cheapest best?
Costs
Price-matching
Signposting
Customer loyalty schemes
Other pricing strategies
Real value integrity

Unit 6

Managing Your People

Getting the right people
Creating a customer-oriented culture
Personality and motivation
Managing performance
Setting motivational SMART goals
Expectations, value and brand
Training and developing people
Leading and managing people
Role modelling
Coaching
Learning about people

Assessment

This course is assessed by a series of written assignments which are marked by your tutor. No external examination is required.

Course Duration

You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 120 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education.

For further information please visit the Learner FAQs on the ABC Awards and Certa Awards website.
This course has been benchmarked at level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?

Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
FREE XO Student Discounts card
FREE CV critique service
FREE employability guide to help you impress future employers
*Comprehensive study guide
*Open Study College pen and highlighter
*Student study planner
*Student notebook
*Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will achieve Retail Management Level 3.

What happens if I lose my course pack?

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.