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1Course Overview
Retail Management Level 3
Course code: OSC1030
Develop your career in Retail Management, from home!
Ideal for those wishing to progress into management position, and useful for current retail managers wishing to maximise their career development, this course enables you to develop a thorough knowledge of all core aspects of successful retail management. On this course you will:
- Develop your understanding of the wider commercial environment in which retail operates
- Discover the importance of supply chain and inventory management
- Learn how to ensure that your team delivers excellent customer service
- Understand the role that pricing strategy and how it influences consumer choice
- Develop your ability to manage people and their performance
All course materials will be delivered to you by post or via email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.
You can work at your own pace. Completed coursework can be delivered by post or via email, so handing in an assignment is simple.
Boost your career opportunities and equip yourself with the skills you need for your long term success. Home learning is simple and stress-free, so enrol with us today!
2Course Content
Unit 1: The Context of Retail
- Retail management is changing
- Losing touch with consumers
- Market segmentation
- Rational models
- The role of experience in shopping
- Finding out how customers feel
- Brands: meaning and values
Unit 2: Customer Service
- What is customer service?
- The importance of customer service
- The experience of being in your store
- Locating the right product
- Solving customers' problems
Unit 3: Sourcing Your Retail Business
- The value chain
- What to stock and whom to sell it to
- Who to buy supplies from
- Inventory management
- Forecasting and early sales data
- Restocking and rapid supply
Unit 4: Getting Products to Your Customers
- Direct channels
- Access and convenience
- Standardisation
- Localisation
- Clustering
- Suppliers and manufacturer partnerships
- Point of purchase
- Distribution strategy
Unit 5: Your Pricing Strategy
- A return to haggling?
- Advertising and promotion
- Social media and publicity
- Is cheapest best?
- Costs
Price-matching - Sign-posting
- Customer loyalty schemes
- Other pricing strategies
- Real value integrity
Unit 6: Managing Your People
- Getting the right people
- Creating a customer-oriented culture
- Personality and motivation
- Managing performance
- Setting motivational SMART goals
- Expectations, value and brand
- Training and developing people
- Leading and managing people
- Role modelling
- Coaching
- Learning about people
3Other Information
Assessment
This course is assessed by a series of written assignments which are marked by your tutor. No external examination is required.
Course Duration
You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 120 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.
Study Method
You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!
Course Outcomes
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Open Study College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Open Study College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
4Q&As
Your Questions Answered
What skills are needed to enrol onto this course?
You do not need any previous knowledge to enrol onto this course.
Is there a time limit for the completion of this course?
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
What is included in the cost of my course?
- Dedicated personal tutor support
- Dedicated student support
- Assignment marking and feedback
- FREE CV writing service
- *Comprehensive study guide
- *Open Study College pen and highlighter
- *Student study planner
- *Student notebook
- *Document wallet
* Not included with the online study option
How do I get my work assessed?
You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will achieve Retail Management Level 3.
What happens if I lose my course pack?
It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.
What if I still have questions?
That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.
