Retail Operations Level 3

Course code: ABC1205
Discounted Selected Courses
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Develop your knowledge in retail operations, from home!

  • Gain information to confidently allow you to manage operations in a retail environment.
  • Identify organisations within the retail environment.
  • Learn how to display goods in an effective way to increase sales.
  • Recognise the different administration activities and how to work in a changing environment.
  • Identify and understand the process to be followed in the selling of a product.
  • Become familiar with the legal obligations relevant in a retail operation.
Course Overview

The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it simple and hassle-free.
All of the materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.
Develop your interest and knowledge by enrolling now and join the 90,000 students that have already studied with us.

Course Duration

Up to 1 year.

Course Outcome

You will receive a Certificate of Achievement in Retail Operations Level 3.

Entry Requirements

There are no specific entry requirements for this course.


Tutor-marked assignments.

Course Content
  • Customer service engagement
  • Maintaining good customer service levels
  • Customer service complaints
  • Customer service evaluation and practices
  • Customer service training
  • Types of retail organisations
  • Strategic aims of an organisation
  • Thriving in a competitive market
  • Displaying goods
  • Enhancing consumer spend
  • Managing internal and external conflict
  • Types of administration activities
  • Skills, competences and frameworks
  • Key administrative duties and skills
  • Key stages in selling a product
  • Managing the sales process
  • Cost of poor sales tactics
  • Legal obligations in a retail operation
  • Key legal terminology
  • Legislation and organisational success