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1Course Overview
Retail Operations Level 3
Course code: ABC1205
Develop your knowledge in retail operations, from home!
This course will enable you to:
- Gain information to confidently allow you to manage operations in a retail environment
- Understanding who your customer is
- Identify retail organisations within the retail environment
- Know how to display goods in an effective way and to increase sales
- Recognise the different administration activities and how to work in a changing environment
- Identify and understand the process to be followed in the selling of a product
- Become familiar with the legal obligations relevant in a retail operation
The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it simple and hassle-free.
All of the materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.
Develop your interest and knowledge by enrolling now and join the 75,000 students that have already studied with us.
2Course Content
Unit 1: Who is your customer? (30 GLH)
- Customer service engagement
- Who is the customer?
- What is customer service?
- Exceeding customer service expectations
- The mission statement of a retail organisation
- Elements of customer service that are vital to maintain acceptable customer service levels
- Process of customer service complaints and its impact on a retail organisations success
- Which processes suit the retail organisation for; customer service evaluation, customer service training, and the customer service practices
- Internal and external customers
- ‘Going the extra mile’, mystery shoppers
- Induction
- Development
- KPI
- Mission statement
Unit 2: Retail organisations within the retail environment (30 GLH)
- Types of retail organisations
- Strategies to allow them to survive in a saturated market
- Strategic aims of an organisation to succeed in an ever changing economic market
- Competition between like for like shops,
- Increasing share market in a competitive environment
- Break even
- Diversify
Unit 3: Display of a retail environment (30 GLH)
- Displaying goods
- Changing direction in the display and the environment quickly to respond to internal and external factors
- Enhancing consumer spend
- Internal and external conflict that has an impact on visual merchandising displays
- External and internal support
- Internal and external conflict
- Floor layout
- Accessories
- Lighting
- Scent and ventilation
Unit 4: Administration that is carried out in the retail environment (30 GLH)
- Different administration activities
- Competence
- Frameworks
- Interpersonal and tacit skills
- The administrative duties and skills
- Changing environment
Unit 5: The marketing, visual display and selling techniques that are employed (30 GLH)
- Identify and understand the process to be followed in the selling of a product
- Stages delivered from strategy to the shop floor
- How the process is managed
- Who is involved and the support that is utilised?
- The cost of poor tactics, individual and reputation of the organisation
- SMART targets and KPI
- Visual merchandiser
- Retail assistant
- Marketing
- Selling process
Unit 6: Legal obligations (30 GLH)
- Legal obligations relevant in a retail operation
- Terminology relating to relevant legislation
- How legislation has an impact on organisational success
- Health and Safety
- Risk assessments
- Security
- Evacuation
- Legislation relating to selling
3Other Information
Assessment
This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination is required.
Course Duration
You may start at any time and have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.
Study Method
You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you. You will also receive our tutor support by email, so help is only a click away!
Course Outcome
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Open Study College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Open Study College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
4Q&As
Your Questions Answered
What are the requirements for this course?
You do not need any previous knowledge to enrol onto this course.
Is there a time limit for the completion of this course?
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
What is included in the cost of my course?
- Dedicated personal tutor support
- Dedicated student support
- Assignment marking and feedback
- FREE CV writing service
- *Comprehensive study guide
- *Open Study College pen and highlighter
- *Student study planner
- *Student notebook
- *Document wallet
* Not included with the online study option
Do I have to sit an exam?
No, you will be assessed on your tutor marked assignments only.
Are there any additional costs?
No, everything you need is included in the price!
How will I get my work assessed?
You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will achieve Retail Operations Level 3.
What happens if I lose my course pack?
It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.
What if I still have questions?
That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.
