As well as providing an excellent knowledge base in retail, this course is ideal for those considering a career in the retail industry such as a sales assistant, supervisor/team leader or visual merchandiser. The course is also perfect for those that want to develop their knowledge in retail, learners already working in the retail sector looking to progress or those wanting to boost their CV with a recognised qualification.
Up to 1 year.
Approximately 160 hours.
Your will receive an NCFE Level 3 Certificate in Retail Knowledge.
There are no specific entry requirements for this course.
Importance of customer loyalty to a retail business
Relationship between standards of customer service and customer loyalty
Know how retail businesses ensure customer service and standards are met
Understand how customer complaints are resolved in a retail business
How customer service is monitored in a retail business
Health and safety responsibilities of employees and employers
Management of potential risks to health and safety of the premises of a retail business
Management of emergency procedures on the premises of a retail business
Management of accidents in the retail environment
Communication techniques to help the customer chose products
Benefits and maintenance of product knowledge
Legislation relating to selling in the retail environment
Techniques for maximising sales
How individuals and teams are developed within a retail business
Effective communication within retail teams
How conflict is resolved within teams in the retail business
Link between improved personal performance and improved business performance
How to review the personal performance of retail team members
General principles of employment law
Range of security risks faced by a retail business
Effects which crime has on a retail business and its staff
The loss prevention procedures used in a retail business
Security incidents should be dealt with
Carrying out an assessment of security risk
How the receipt and storage of stock is managed
Importance of having sufficient resources
Information needed by staff
Legal requirements relating to stock management
This course is assessed by a series of written assignments. These assignments will then be sent and marked by your tutor. There is no external examination required for this course.
Once enrolled, you can start at any time and have 12 months to complete your studies. This course will take you approximately 160 hours and will allow you to study at your own pace and in your own time, without the pressure of tight deadlines. This means that learning around your other commitments is stress-free and convenient.
You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work, it is completely up to you. All your materials will be posted or sent to you online, so receiving your materials is easy. You will also receive personal tutor support by email, so help is only a click away. All coursework can be submitted by either post or email making it simple and hassle-free.
You will receive an NCFE Level 3 Certificate in Retail Knowledge.
NCFE are a national Awarding Organisation that offer a wide range of regulated qualifications. Each of their qualifications is regulated by one or more of these organisations: Ofqual, Qualifications Wales, CCEA or SQA Accreditation.
You do not need any previous knowledge to enrol onto this course.
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
No. We will issue certification based on your coursework alone.
No, everything you need is included in the price!
You will send your assignments to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded an NCFE Level 3 Certificate in Retail Knowledge.
It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.
That's not a problem. We want to make sure you're 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they'll do their best to help.