1Course Overview

NCFE Level 3 Certificate in Retail Knowledge

Course code: OSC981

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Kick-start your career in retail, from home!

This NCFE Level 3 course is accredited by the qualifications regulators for England, Wales and Northern Ireland and is part of the Qualifications and Credit Framework (QCF). 

As well as providing an excellent knowledge base in retail, this course is ideal for:

  • Those aspiring to achieve a career in the hospitality industry such as a sales assistant, supervisor/team leader or visual merchandiser
  • Those that want to develop their knowledge in retail
  • Learners already working in the retail sector looking to progress
  • Those wanting to boost their CV with an employer recognised qualification

This course enables you to:

  • Gain an NCFE QCF qualification in retail knowledge
  • Understand customer service in the retail sector
  • Explore the retail selling process
  • Investigate the development of personal and team effectiveness in a retail business
Discounts on selected courses - Until 28th May
2Course Content
Unit 1: Understanding Customer Service in the Retail Sector


  • Importance of customer loyalty to a retail business
  • Relationship between standards of customer service and customer loyalty
  • Know how retail businesses ensure customer service and standards are met
  • Understand how customer complaints are resolved in a retail business
  • How customer service is monitored in a retail business
Unit 2: Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business


  • Health and safety responsibilities of employees and employers
  • Management of potential risks to health and safety of the premises of a retail business
  • Management of emergency procedures on the premises of a retail business
  • Management of accidents in the retail environment
Unit 3: Understanding the Retail Selling Process


  • Communication techniques to help the customer chose products
  • Benefits and maintenance of product knowledge
  • Legislation relating to selling in the retail environment
  • Techniques for maximising sales
Unit 4: Understanding the Development of Personal and Team Effectiveness in a Retail Business


  • Retirement process
  • How individuals and teams are developed within a retail business
  • Effective communication within retail teams
  • How conflict is resolved within teams in the retail business
  • Link between improved personal performance and improved business performance
  • How to review the personal performance of retail team members
  • General principles of employment law
Unit 5: Understanding security and loss prevention in a retail business


  • Range of security risks faced by a retail business
  • Effects which crime has on a retail business and its staff
  • The loss prevention procedures used in a retail business
  • Security incidents should be dealt with
  • Carry out an assessment of security risk
Unit 6: Understanding the Management of Stock in a Retail Business


  • How the receipt and storage of stock is managed
  • Importance of having sufficient resources
  • Information needed by staff
  • Legal requirements relating to stock management
3Other Information

This course is assessed by a series of written assignments. These assignments will then be sent and marked by your tutor. There is no external examination required for this course.

Course Duration

Once enrolled, you can start at any time and have 12 months to complete your studies. This course will take you approximately 106-126 hours and will allow you to study at your own pace and in your own time, without the pressure of tight deadlines. This means that learning around your other commitments is stress-free and convenient.  

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or sent to you online, so receiving your materials is easy. You will also receive personal tutor support by email, so help is only a click away. All coursework can be submitted by either post or email making it simple and hassle-free. 

Course Outcome

The NCFE Level 3 Certificate in Retail Knowledge has been accredited by the qualifications regulators for England, Wales and Northern Ireland, and is part of the Qualifications and Credit Framework (QCF).


Your Questions Answered

What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course. However, you may find it helpful if you have already gained a Level 2 qualification in retail knowledge. 

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of the course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet
  • * Not included with the online study option
Do I have to sit an exam?

No. We will issue certification based on your coursework alone.

Are there any additional costs?

No, everything you need is included in the price!

How do I get my work assessed?

You will send your assignments to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your NCFE Level 3 certification in Retail Knowledge.

What happens if I lose my course pack?

It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.

Finance options

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Deposit to pay:

  • Cash Price:
  • Loan Amount:
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  • Number of Monthly Payments:
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The total course fee includes a loan arrangement fee. Your initial deposit payment will be used towards this fee, any remaining fee balance will be added the loan amount.

Provided by

Our finance option is provided in partnership with AffordItNow.
For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).