1Course Overview

Managing Conflict in the Workplace Level 3

Course code: ABC945

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£399.00

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Learn how to manage conflict in the work place, from home!

This course will enable you to:

  • Identify a recruitment process
  • Understand induction processes to support organisational need
  • Know the differences between competence and competences, how to assess, and understand how this is useful in an organisation
  • Learn how to discover the framework and tools used to assess 'Competence' and ‘competences’
  • Discover how to avoid conflict, external and internal support mechanisms to reduce conflict
  • To be able to understand the define disciplinary and grievance process, and its effect on the workforce, individual and organisation
  • Explore how performance management effects the organisation
  • Explain the legal obligations relating to dismissal

This course will allow you to study the convenient way! You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.

You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away!

Start your journey and develop your skills and knowledge today and join over 75,000 students that already have!

Discounts on selected courses - Until 2nd July
2Course Content
Unit 1: Employing the correct staff (30 GLH)
  • Employee engagement
  • Leadership styles
  • Cultures
  • Induction process
  • Motivation theory
  • Processes that suit the organisation
  • Recruitment and selection
Unit 2: Assessing competence (30 GLH)
  • Competence and competences
  • Frameworks
  • Interpersonal and tacit skills
  • Output and performance
  • Training and development
  • Workplace structure
Unit 3: Courses of conflict (30 GLH)
  • Conflict and its cause and effect
  • Conflict framework
  • External and internal support
  • Leadership style
  • Communication
  • Conflict that is not managed
  • Supporting individuals
Unit 4: Grievance (30 GLH)
  • Disciplinary and grievance process
  • Processes, policies and procedures
  • Frameworks
  • Legislation
  • Harassment
  • Poor performance
  • Victimisation
  • Unfair and wrongful dismissal
Unit 5: Performance/ Management plans (30 GLH)
  • Managing performance
  • Poor performance and its cost
  • Organisational output
  • Theoretical views
  • Legal reputation
  • SMART targets
  • Objectives
  • Appraisals
  • Motivational tools
Unit 6: Dismissal and legal obligations (30 GLH)
  • Legal obligations
  • Terminology
  • Dismissal and its legislation
  • Redundancy
  • Termination
  • Notice period
  • Garden leave
  • Suspension
3Other Information
Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

This course will take you 12 months to complete.

Study Method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Open Study College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Open Study College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

4Q&As

Your Questions Answered

What skills are needed to enrol in this course?

You do not need any previous knowledge to enrol onto this course. You should be willing to undertake practical research into the heritage interior design by using the internet and other resources such as books and magazines.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • *Comprehensive study guide
  • *Open Study College pen and highlighter
  • *Student study planner
  • *Student notebook
  • *Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will achieve Managing Conflict in the Workplace Level 3.

What happens if I lose my course pack?

It’s not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.

Finance options

Provided by
Length Of Your Repayment
Your Deposit
Monthly payment:

Deposit to pay:

  • Cash Price:
  • Loan Amount:
  • Loan Repayments:
  • Cost of Loan:
  • Number of Monthly Payments:
  • Total Amount Payable:


The total course fee includes a loan arrangement fee. Your initial deposit payment will be used towards this fee, any remaining fee balance will be added the loan amount.

Provided by

Our finance option is provided in partnership with AffordItNow.
For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).