Learn how to manage conflict in the workplace, from home!
Managing Conflict in the Workplace QLS Level 3
ABC945
£389.00 £350.00
Course code: ABC945
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Flexible payment plans from 18 to 48 months for customers from all credit backgrounds
Course overview
- Develop an understanding of how induction processes support organisational need.
- Learn how to discover the framework and tools used to assess 'competence' and ‘competences’.
- Discover how to avoid conflict, external and internal support mechanisms to reduce conflict.
- Explore how performance management affects the organisation.
- Understand the disciplinary and grievance process and its effect on the workforce, individual and organisation.
- Learn the legal obligations relating to dismissal.
This course will give you all the tools, knowledge and strategies to enable you to manage conflict effectively within the workplace whilst allowing you to study the convenient way!
During the Managing Conflict in the Workplace QLS Level 3 course, you will explore leadership styles, motivation theory, conflict and its cause and effect, and much more.
You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.
You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away! Start your journey and develop your skills and knowledge today and join over 110,000 students that already have!
Course content
- Employee engagement
- Leadership styles
- Cultures
- Induction process
- Motivation theory
- Processes that suit the organisation
- Recruitment and selection
- Competence and competences
- Frameworks
- Interpersonal and tacit skills
- Output and performance
- Training and development
- Workplace structure
- Conflict and its cause and effect
- Conflict framework
- External and internal support
- Leadership style
- Communication
- Conflict that is not managed
- Supporting individuals
- Disciplinary and grievance process
- Processes, policies and procedures
- Frameworks
- Legislation
- Harassment
- Poor performance
- Victimisation
- Unfair and wrongful dismissal
- Managing performance
- Poor performance and its cost
- Organisational output
- Theoretical views
- Legal reputation
- SMART targets
- Objectives
- Appraisals
- Motivational tools
- Legal obligations
- Terminology
- Dismissal and its legislation
- Redundancy
- Termination
- Notice period
- Garden leave
- Suspension
Awarding body
This course has been endorsed by the Quality License Scheme for its high-quality, non-regulated provisions and training programmes.
This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the learner FAQs on the Quality Licence Scheme website.
The Quality License Scheme’s endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
Extra information
This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.
You have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.
This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!
At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
Following the successful completion of this course, you will be able to put your newfound knowledge into practice and develop your career in business. If after, you’re looking to enhance your knowledge even further, take a look at the other management and leadership courses we offer.
FAQs
You do not need any previous knowledge to enrol onto this course.
You may start at any time and have up to a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
• Dedicated personal tutor support
• Dedicated learner services
• Assignment marking and feedback
• FREE CV critique service
• FREE employability guide to help you impress future employers
• FREE XO Student Discounts membership
• *Comprehensive study guide
• *Open Study College pen and highlighter
• *Student notebook
* Not included with the online study option
You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.
It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Learner Services Team can provide you with a new set of materials for a one-time additional fee.
That's not a problem. We want to make sure you're 100% confident about enrolling on the course and starting your study. So, just give our team of education specialists a call on 0121 329 4656 and they'll do their best to help.
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