Managing Conflict in the Workplace QLS Level 3

Course code: ABC945

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Learn how to manage conflict in the workplace, from home!

Learn how to identify a recruitment process
Develop an understanding of how induction processes support organisational need
Learn how to discover the framework and tools used to assess 'competence' and ‘competences’
Discover how to avoid conflict, external and internal support mechanisms to reduce conflict
Explore how performance management affects the organisation
Understand the disciplinary and grievance process and its effect on the workforce, individual and organisation
Learn the legal obligations relating to dismissal

Course Options	Please choose a course option to see prices	Course Material
Study Options	Study Online Study Pack
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This course will give you all the tools, knowledge and strategies to enable you to manage conflict effectively within the workplace whilst allowing you to study the convenient way!
You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.
You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away! Start your journey and develop your skills and knowledge today and join over 100,000 students that already have!

Course Duration

Up to 1 year.

Study Hours

You will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.

Course Outcome

There are no specific entry requirements for this course

Entry Requirements

There are no specific entry requirements for this course

Assessment

Tutor Marked Assignments

Unit 1

Employing the Correct Staff

Employee engagement
Leadership styles
Cultures
Induction process
Motivation theory
Processes that suit the organisation
Recruitment and selection

Unit 2

Assessing Competence

Competence and competences
Frameworks
Interpersonal and tacit skills
Output and performance
Training and development
Workplace structure

Unit 3

Courses of Conflict

Conflict and its cause and effect
Conflict framework
External and internal support
Leadership style
Communication
Conflict that is not managed
Supporting individuals

Unit 4

Grievance

Disciplinary and grievance process
Processes, policies and procedures
Frameworks
Legislation
Harassment
Poor performance
Victimisation
Unfair and wrongful dismissal

Unit 5

Performance/ Management Plans

Managing performance
Poor performance and its cost
Organisational output
Theoretical views
Legal reputation
SMART targets
Objectives
Appraisals
Motivational tools

Unit 6

Dismissal and Legal Obligations

Legal obligations
Terminology
Dismissal and its legislation
Redundancy
Termination
Notice period
Garden leave
Suspension

Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

You have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What skills do I need to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have up to a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?

• Dedicated personal tutor support
• Dedicated student support
• Assignment marking and feedback
• FREE CV critique service
• FREE employability guide to help you impress future employers
• FREE XO Student Discounts card
• *Comprehensive study guide
• *Open Study College pen and highlighter
• *Student study planner
• *Student notebook
• *Document wallet
* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.

What happens if I lose my course pack?

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.