Managing Conflict in the Workplace QLS Level 3

Course Code

ABC945

Learn how to manage conflict in the workplace, from home!

Learn how to identify a recruitment process.
Develop an understanding of how induction processes support organisational need.
Learn how to discover the framework and tools used to assess 'competence' and ‘competences’.
Discover how to avoid conflict, external and internal support mechanisms to reduce conflict.
Explore how performance management affects the organisation.
Understand the disciplinary and grievance process and its effect on the workforce, individual and organisation.
Learn the legal obligations relating to dismissal.

Course Options	Please choose a course option to see prices	Course Material
Study Options	Study Online Study Pack
Payment Options	Pay Upfront Pay Monthly Pay Monthly is not available in your currency.

Request a call back

This course will give you all the tools, knowledge and strategies to enable you to manage conflict effectively within the workplace whilst allowing you to study the convenient way!

During the Managing Conflict in the Workplace QLS Level 3 course, you will explore leadership styles, motivation theory, conflict and its cause and effect, and much more.

You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.

You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away! Start your journey and develop your skills and knowledge today and join over 120,000 students that already have!

What next?

Following the successful completion of this course, you will be able to put your newfound knowledge into practice and develop your career in business. If after, you’re looking to enhance your knowledge even further, take a look at the other management and leadership courses we offer.

Awarding body

This course has been endorsed by the Quality License Scheme for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Course Duration

Up to 1 year.

Study Hours

You will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.

Course Outcome

There are no specific entry requirements for this course

Entry Requirements

There are no specific entry requirements for this course

Assessment

Tutor Marked Assignments

Employee engagement
Leadership styles
Cultures
Induction process
Motivation theory
Processes that suit the organisation
Recruitment and selection

Competence and competences
Frameworks
Interpersonal and tacit skills
Output and performance
Training and development
Workplace structure

Conflict and its cause and effect
Conflict framework
External and internal support
Leadership style
Communication
Conflict that is not managed
Supporting individuals

Disciplinary and grievance process
Processes, policies and procedures
Frameworks
Legislation
Harassment
Poor performance
Victimisation
Unfair and wrongful dismissal

Managing performance
Poor performance and its cost
Organisational output
Theoretical views
Legal reputation
SMART targets
Objectives
Appraisals
Motivational tools

Legal obligations
Terminology
Dismissal and its legislation
Redundancy
Termination
Notice period
Garden leave
Suspension

Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course duration

You have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course outcome

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

• Dedicated personal tutor support
• Dedicated learner services
• Assignment marking and feedback
• FREE CV critique service
• FREE employability guide to help you impress future employers
• FREE XO Student Discounts membership
• *Comprehensive study guide
• *Open Study College pen and highlighter

• *Student notebook

* Not included with the online study option

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.