Managing Conflict in the Workplace Level 3

Course code: ABC945

Learn how to manage conflict in the workplace, from home!

  • Learn how to identify a recruitment process
  • Develop an understanding of how induction processes support organisational need
  • Learn how to discover the framework and tools used to assess 'competence' and ‘competences’
  • Discover how to avoid conflict, external and internal support mechanisms to reduce conflict
  • Explore how performance management affects the organisation
  • Understand the disciplinary and grievance process and its effect on the workforce, individual and organisation
  • Learn the legal obligations relating to dismissal
Course Overview

This course will give you all the tools, knowledge and strategies to enable you to manage conflict effectively within the workplace whilst allowing you to study the convenient way!
You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.
You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away! Start your journey and develop your skills and knowledge today and join over 90,000 students that already have!

Course Duration

Up to 1 year.

Study Hours

You will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.

Course Outcome

There are no specific entry requirements for this course

Entry Requirements

There are no specific entry requirements for this course


Tutor Marked Assignments

Course Content
  • Employee engagement
  • Leadership styles
  • Cultures
  • Induction process
  • Motivation theory
  • Processes that suit the organisation
  • Recruitment and selection
  • Competence and competences
  • Frameworks
  • Interpersonal and tacit skills
  • Output and performance
  • Training and development
  • Workplace structure
  • Conflict and its cause and effect
  • Conflict framework
  • External and internal support
  • Leadership style
  • Communication
  • Conflict that is not managed
  • Supporting individuals
  • Disciplinary and grievance process
  • Processes, policies and procedures
  • Frameworks
  • Legislation
  • Harassment
  • Poor performance
  • Victimisation
  • Unfair and wrongful dismissal
  • Managing performance
  • Poor performance and its cost
  • Organisational output
  • Theoretical views
  • Legal reputation
  • SMART targets
  • Objectives
  • Appraisals
  • Motivational tools
  • Legal obligations
  • Terminology
  • Dismissal and its legislation
  • Redundancy
  • Termination
  • Notice period
  • Garden leave
  • Suspension