Managing Conflict in the Workplace Level 3

Course code: ABC945
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Learn how to manage conflict in the workplace, from home!

  • Learn how to identify a recruitment process
  • Develop an understanding of how induction processes support organisational need
  • Learn how to discover the framework and tools used to assess 'competence' and ‘competences’
  • Discover how to avoid conflict, external and internal support mechanisms to reduce conflict
  • Explore how performance management affects the organisation
  • Understand the disciplinary and grievance process and its effect on the workforce, individual and organisation
  • Learn the legal obligations relating to dismissal
Course Overview

This course will give you all the tools, knowledge and strategies to enable you to manage conflict effectively within the workplace whilst allowing you to study the convenient way!
You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.
You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away! Start your journey and develop your skills and knowledge today and join over 85,000 students that already have!

Course Duration

Up to 1 year.

Study Hours

You will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.

Course Outcome

There are no specific entry requirements for this course

Entry Requirements

There are no specific entry requirements for this course

Assessment

Tutor Marked Assignments

Course Content
  • Employee engagement
  • Leadership styles
  • Cultures
  • Induction process
  • Motivation theory
  • Processes that suit the organisation
  • Recruitment and selection
  • Competence and competences
  • Frameworks
  • Interpersonal and tacit skills
  • Output and performance
  • Training and development
  • Workplace structure
  • Conflict and its cause and effect
  • Conflict framework
  • External and internal support
  • Leadership style
  • Communication
  • Conflict that is not managed
  • Supporting individuals
  • Disciplinary and grievance process
  • Processes, policies and procedures
  • Frameworks
  • Legislation
  • Harassment
  • Poor performance
  • Victimisation
  • Unfair and wrongful dismissal
  • Managing performance
  • Poor performance and its cost
  • Organisational output
  • Theoretical views
  • Legal reputation
  • SMART targets
  • Objectives
  • Appraisals
  • Motivational tools
  • Legal obligations
  • Terminology
  • Dismissal and its legislation
  • Redundancy
  • Termination
  • Notice period
  • Garden leave
  • Suspension
Extra Info

Assessment

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

You have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the ABC Awards and Certa Awards website.
This course has been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Q&As

You do not need any previous knowledge to enrol onto this course.

You may start at any time and have up to a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

• Dedicated personal tutor support
• Dedicated student support
• Assignment marking and feedback
• FREE CV writing service
• FREE employability guide to help you impress future employers
• FREE TOTUM card (formerly NUS)
• *Comprehensive study guide
• *Open Study College pen and highlighter
• *Student study planner
• *Student notebook
• *Document wallet
* Not included with the online study option

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will receive a Certificate of Achievement in Managing Conflict in the Workplace Level 3.

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.

Enrol now

If you are interested in or and you’re looking for a more flexible approach to learning that fits around your life - this is the ideal course for you. Enrol online today by clicking below or speak to one of our advisers for more information.

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