Course Overview

Amadeus Expert

Course code: VIEW106

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Understand all you need to know about the Amadeus online booking reservations system in this course, from home!

Amadeus is one of the industry standard booking and reservation systems used by travel companies worldwide. Many travel companies will list a full understanding of Amadeus as 'essential' on their job specifications, so it is much easier to get a job in this sector if you can prove that you have this skill.

  • Airlines using this system currently include Air France, Iberia, Lufthansa and SAS.
  • Amadeus holds around 35% of the global travel market and is widely used throughout Europe and Asia.
  • Major travel companies who also use Amadeus include Ebookers, Expedia, Opodo and Flightline.
  • This Amadeus course is recognised all over the world and is fully compliant with the IATA's GDS (International Air Transport Association's Global Distribution Systems) requirements.
Discounts on selected courses - Ends Tomorrow
Course Content

Course Content

Module 1: Airline Reservations (part 1)
  • Lesson 1 - Introduction, signing in and out, work areas.
  • Lesson 2 - Encode and Decode
  • Lesson 3 - Introduction to the PNR
  • Lesson 4 - PNR redisplay, subfield display
  • Lesson 5 - Timetable, flight details
  • Lesson 6 - Flight Availability, return availability, shortcut flifo
  • Lesson 7 - Booking Seats from Availability
  • Lesson 8 - Name Elements, Contact Elements
  • Lesson 9 - Ticketing Element, Received-From Element
  • Lesson 10 - Build and end a complete PNR
  • Lesson 11 - Cancelling and changing mandatory PNR elements
  • Lesson 12 - Mailing and billing address elements
  • Lesson 13 - General remark and OSI elements
  • Lesson 14 - SSR and frequent flyer elements
  • Lesson 15 - Cancelling and changing optional PNR elements
  • Lesson 16 - Advance seating requests
  • Lesson 17 - Seat maps
  • Lesson 18 - Request specific seats, specific seat wish, modify seating
  • Lesson 19 - Calculator and currency functions, minimum connect times
  • Lesson 20 - Help system
  • Lesson 21 - AIS
Module 2: Airline Reservations (part 2)
  • Lesson 1 - Advanced availability entries
  • Lesson 2 - Access types
  • Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments
  • Lesson 4 - PNR claim, rearrange segments
  • Lesson 5 - Split PNR
  • Lesson 6 - Working with non-homogeneous PNRs
  • Lesson 7 - Working with customer profiles
  • Lesson 8 - Queue count, queue placement, option element
  • Lesson 9 - Queue access/exit, remove/delay queued PNRs
  • Lesson 10 - Segment status, schedule change, waitlist assurance
Module 3: Automatic Fares and Ticketing
  • Lesson 1 - Basic fare displays, carrier specific fares
  • Lesson 2 - Fare displays for specific dates
  • Lesson 3 - Additional fare display options
  • Lesson 4 - Fare display follow up entries
  • Lesson 5 - Fare notes
  • Lesson 6 - Itinerary pricing
  • Lesson 7 - Stored itinerary pricing
  • Lesson 8 - Best buy pricing
  • Lesson 9 - Pricing options
  • Lesson 10 - PNR fare elements
  • Lesson 11 - Ticketing
Module 4: Car Hire
  • Lesson 1 - Car location lists
  • Lesson 2 - Display and book from multi-company car availability
  • Lesson 3 - Display and book from single company car availability
  • Lesson 4 - Direct car availability entries
  • Lesson 5 - Car availability options
  • Lesson 6 - Car sell options and direct car sell
  • Lesson 7 - Car segment modify entries
  • Lesson 8 - Car terms
Module 5: Hotel Reservations
  • Lesson 1 - Hotel location lists
  • Lesson 2 - Display and book from multi-property hotel availability
  • Lesson 3 - Display and book from single property hotel availability
  • Lesson 4 - Direct hotel availability entries
  • Lesson 5 - Hotel display options
  • Lesson 6 - Hotel features entries
  • Lesson 7 - Hotel sell options and chain-specific help pages
  • Lesson 8 - Book a hotel directly and from a location list
  • Lesson 9 - Change, add to, delete from, and cancel hotel segments
Other Information


  • Module 1: Airline Reservation (part 1): 21 drills, six exercises, 10 quizzes and an exam
  • Module 2: Airline Reservations (part 2): 10 drills, three exercises, three quizzes and an exam         
  • Module 3: Automatic Fares and Ticketing: 11 drills, three exercises, three quizzes and an exam
  • Module 3: Car Hire: Eight drills, three exercises, three quizzes and an exam
  • Module 4: Hotel Reservations: Nine drills, three exercises, three quizzes and an exam

Study Method

This course is run through our Online Amadeus Training facility, which provides an Amadeus Simulator so you can use the software as you learn.

Please note that this is a self-study course. You will not be allocated a tutor as all support is self-contained within the course materials. You will, however, receive technical support. 

Course Duration

You can start at any time and have a full 6 months to complete the course. This includes 70 hours on the online portal. This is much more time than you need, so you can work at your own pace.

Course Outcomes

Upon completion of this Amadeus course you will receive the Amadeus Expert certificate to use as proof of your competency in the software, which will be widely accepted by employers.


Your Questions Answered

What skills are needed to enrol onto this course?

You do not need any previous experience to enrol on the Amadeus Expert course.

Do I have to sit an exam?

You will need to sit an online exam, at home, which will be at the end of each module.

What is in included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE CV writing service
  • FREE employability guide to help you impress future employers
  • FREE TOTUM student discount card (formerly NUS Extra card)
Are there any additional costs?

No, everything you need is included in your course!

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.


Keep up the good work

First of all I would like to say I have become a fan of Open Study College because I am enjoying the amadeus expert course and I love the way that the course has been organised. I am very much interested to work for a travel agency, that's my dream too. Thank you all so much, keep up the good work, so far so good. Regards Veani.

- Veani Pelka Fernando

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For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).