Course Overview

Hotel and Hospitality Level 4 and 5

Course code: OBS032

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Improve your Hotel and Hospitality skills from the comfort of your own home, and achieve an Ofqual regulated Level 4 and 5 diploma in Hotel and Hospitality.

Combining both Levels 4 and 5, this course engages in the skills and knowledge required to succeed within the Hotel and Hospitality industry.

It is ideal for:

  • Students who want to begin or further their career in the hotel and hospitality industry
  • Learners that want to go onto university and further learning
  • Those aspiring to develop their knowledge and skills in areas such as food and beverage supply, account and cost control and more

This course allows you to:

  • Fast track your skills to the final year of university standard
  • Develop the personal and team skills to be able to succeed in this industry
  • Expand your knowledge to international standards
  • Study from home at your own pace

This course provides you with the equivalent skills and education of the first two years of an Undergraduate degree, at a pace that suits you.

Join over 85,000 other students who chose to improve their education and boost their employability through distance learning.

Discounts on selected courses - Ends Tomorrow
Course Content
Level 4 -
Module 1: Food and Beverage Operations
  • Understand food and beverages operations and the processes involved, including production and service. 
Module 2: Food Safety and Hygiene
  • Learn why it is necessary to comply with regulations and management procedures for ensuring food safety. 
Module 3: Hospitality and Hotel Housekeeping
  • Explore the role of the housekeeping department within hospitality and the impact it has on operations. 
Module 4: Customer Service
  • Discover the importance of customer-focused hospitality in a competitive environment, and develop the skills to deliver excellent customer service to exceed the expectations of customers. 
Module 5: Front Office Operations
  • Understand the role of the front office within hospitality and the impact it has on operations. 
Module 6: Accounting and Cost Control
  • Gain an understanding of the principles of hospitality costing and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.
Module 7: Global Tourism and Hospitality
  • Explore the size and scope of hospitality and global tourism and the affect it has on the growth of its brand. 
Module 8: Marketing
  • Learn the fundamental principles of marketing and how it relates to the hospitality organisation.
Module 9: Employee Engagement
  • Discover the concept of employee engagement and its key components, and how it can influence an organisation within hospitality. 
Module 10:  Training and CPD
  • Explore different methods of training identification in hospitality as well as planning, designing, delivering and evaluating its effectiveness within an organisation. 
Level 5 -
Module 1: Food and Beverage Supply Chain Management
  • Develop and understanding of supply chain systems and how these are relevant within food and beverage preparation within hospitality both domestically and globally.
Module 2: Quality Management
  • Understand quality and quality management and its role within a hospitality setting, and nalyse and evaluate a quality management system within an organisation.
Module 3: Events and Conference Management
  • Discover the operational issues that form the basis for successful events and conferences. 
Module 4: Customer Relations Management
  • Learn the importance of CRM (Customer Relationship Management) within hospitalit and understand how to proceed to ensue effectiveness. 
Module 5: Managing People
  • Recognise the key principles of management behaviour, styles, responsibilities and skills and the effectiveness of management within diffferent organisational structures. 
Module 6: Current Issues in HRM
  • Recognise the key principles of HRM (Human Resource Management) and the issues that managers must consider when carrying out their duties, in addition to understanding how current legistlation impacts HR within hospitality.
Module 7: Revenue Management
  • Discover the key elements of revenue management and how this affects pricing within hospitality, particularly bedrooms. Understand and be able to implement yield management practices and overbooking policies. 
Module 8: Corporate Social Responsibility
  • Understand key principles of CSR (Corporate Social Responsibility) and the impact hotels have on social, cultural and environmental factors.
Module 9: Contemporary Issues
  • Gain an understanding of the nature and impact of Contemporary issues that affect hospitality, and the need for flexibility. 
Module 10: Business Planning
  • Understand how to create a business plan for a hotel or hospitality organisation. 
Other Information
Assessment

This course is assessed through online assessments and written assignments. Once you have completed each module, you will be provided with an online assessment of 30 multiple-choice questions to complete.

Once each module and online assessment is completed you will be provided with the details for each written assessment. Each assessment is between 3000 – 5000 words long.

Course Duration

You will have access to your course and materials for 5 years. This is more than enough time to give you flexibility to work at your own pace without the pressure of deadlines.

Each module contains 40 guided learning hours of study material, and an additional 30-50 hours of optional materials are also provided. These include resources such as exercises, additional reading, internet resources and self-testing exercises. 

Study Method

You will study this course via distance learning which means you are in control of your learning. Study when and where you choose and at a pace that suits you.

Throughout the duration of your studies, you will have access to 1-2-1 skype sessions with your tutor, interactive and informative webinars and an online social learning forum to help you along your journey.

Course Outcomes

This course is taught via Online Business School.

Upon completion of this course, students will receive an ATHE Level 4 and 5 Diploma in Hotel and Hospitality. This qualification is fully regulated by Ofqual.

The Level 4 modules and assessments are equivalent to the first year of an Undergraduate degree, and the Level 5 modules and assessments are equivalent to the second year of an Undergraduate degree. On completion of this course, students will be able to progress onto a final year of an accredited Undergraduate Degree programme or equivalent.

This course will allow you to achieve up to 240 credits.

Q&As

Your Questions Answered

What skills are needed to enrol onto this course?

In order to enrol onto this course, you must be at least 18 years of age and have completed secondary education.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. This course is truly flexible and adaptable around your lifestyle.

What is included in the cost of my course?
  • Dedicated personal tutor support with 1-2-1 Skype sessions
  • Dedicated student support
  • Access to an online Social Learning forum
  • Assignment marking and feedback
  • FREE CV writing service
  • FREE employability guide to help you impress future employers
Do I have to sit an exam?

No. This course is assessed based on tutor-marked assignments.

Are there any additional costs?

No, everything you need is included in the price!

How do I get my work assessed?

Each online multiple-choice assessment will be marked immediately, and the results will be shown on screen.

Once you have completed your written assessments, these will be marked and returned to you. On successful completion of the course you will be awarded your certificate.

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.

Finance options

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Deposit to pay:

  • Cash Price:
  • Loan Amount:
  • Loan Repayments:
  • Cost of Loan:
  • Number of Monthly Payments:
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The total course fee includes a loan arrangement fee. Your initial deposit payment will be used towards this fee, any remaining fee balance will be added the loan amount.

Provided by

Our finance option is provided in partnership with AffordItNow.
For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).