Virtual Assistant QLS Level 2

Course code: SH017

Develop your virtual assistant knowledge from home!

Understand what a virtual assistant is and how to start your own business as a virtual assistant.
Learn how to develop your business plan and market yourself as a virtual assistant.
Understand how to recruit new staff and how to deal with them effectively.
Study customer care and the benefits, including fewer complaints and increased loyalty.

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The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it easier and hassle-free.

All of the materials will be delivered to you by post, so it couldn’t be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.

Develop your interest and knowledge by enrolling now and join the 100,000 students that have already done so.

Course Duration

Up to 12 months

Course Outcome

You will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assessments

What is a virtual assistant?
Who uses a virtual assistant and why?
What tasks can a virtual assistant do?
What skills will a virtual assistant need?
Issues to consider when setting up a home office
What organisations are available to virtual assistants?

Introduction to dealing with staff
Paying staff
Training and development
The law
Discrimination
Health and safety
Trade unions
Taxation

Protect your business: stop fraud before it starts
Theft of money
Theft of inventory or equipment
Theft of intellectual property

Understand the function of the business plan
Reasons for developing a business plan
Identify sources to get help in developing a business plan
Identify the type of information to include in a business plan
Prepare an outline of a business plan

Increase in profits
Customer loyalty and long-term profitability
Fewer complaints
Staff know what is expected of them
More pleasant work environment
Customer integration and specialisation

Who are our current and potential customers, their characteristics and needs?
Staff interfacing with customers
What tangible or intangible assets does the company currently have?
Competitor characteristics
Improvements and additions to customer care and service

The right attitude
Looking and sounding right
Having the right information
Keeping control
Working within a team
Customer complaints
Answering the phone
A checklist

Contents of the plan
The advantages of planning
Objectives, strategies and tactics
Forecast or assumptions of outcomes
A sample case on customer care planning
Company policies
People make a plan work
Current customer care and services

Internet basics
How the internet works
Internet access
Understanding email
About the web
Internet safety
Learning about viruses

Introduction
Graphic design
Web site content
Navigation
Key points to remember

Introduction
Why do we have meetings?
Important things to know about meetings
How to plan a meeting
How to run a meeting

What do organisations use conflict management for?
Important things to know about conflict and conflict management
How to identify signs and stages of conflict
How to build teamwork and co-operation
How to manage and resolve conflict situations
Outline for a mediation session
Mediation guidelines

What do you use planning and evaluation for?
Important things to know about planning and evaluation
How to ensure planning is useful and contributes to effective results
How to plan - 8 basic planning steps

Introduction
What is stress?
Symptoms of stress
Causes of stress
How to reduce stress

Introduction
Managing time step 1
Managing time step 2
Schedules

Introduction
Three steps to keeping your books
Bookkeeping systems, software and method
Accounting terms every businessperson should know

What type of business are you?
Registering as self-employed
How to pay your class 2 National Insurance Contributions (NICs)
Basic tax records you must keep.

Assessment

This course is assessed by a series of assignments, which are marked by your tutor. There is no external examination required.

Course Duration

This course will take you up to 12 months to complete.

Study Method

This course will allow you to work at home or at work. All materials for the course will be received by post. You will also get tutor support by email.

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by the Quality License Scheme for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality License Scheme website.

This course has been benchmarked at level 2 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

Comprehensive study guide
Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
Open Study College pen and highlighter
Student study planner
Student notebook
Document wallet
FREE XO Student Discounts card
FREE CV critique service
FREE employability guide to help you impress future employers

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.