1Course Overview

Virtual Assistant Level 2

Course code: SH017

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Develop your skills and knowledge in our virtual assistant course, from home!

This course will enable you to:

  • Understand what a virtual assistant is
  • Learn how to market yourself as a virtual assistant
  • Discover how to start your own business and make important decisions
  • Understand how to recruit and deal with staff
  • Study fraud and theft and how to protect your business
  • Develop and investigate the functions of a business plan
  • Look at customer care and how it is beneficial
  • Understand the basis of the internet and how it works
  • Explore policy’s and plans to find out advantages and disadvantages of a business

The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it easier and hassle-free.

All of the materials will be delivered to you by post, so it couldn't be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.

Develop your interest and knowledge by enrolling now and join the 75,000 students that have already done so.

Discounts on selected courses - Until 2nd July
2Course Content
Unit 1: What is a Virtual Assistant?
  • What is a Virtual Assistant?
  • Who uses a Virtual Assistant and why?
  • What tasks can a Virtual Assistant do?
  • What skills will a Virtual Assistant need?
  • Issues to Consider When Setting up a Home Office
  • What organisations are available to Virtual Assistants?
Unit 2: How to Market yourself as a VA
  • Tips on where to Market your Business
  • How to write a Marketing Plan
  • Marketing in other countries
Unit 3: Starting Your Own Business - Decisions
  • How to succeed with your business
  • How to start up your new business
  • Getting the right mindset
Unit 4: Starting a Business from scratch
  • Why start a Business from scratch
  • Buying an existing Business
  • Buying a Franchise
Unit 5: Recruiting Staff
  • How to Recruit Staff
  • The Process of Recruiting
Unit 6: Dealing with Staff
  • Introduction to dealing with Staff
  • Paying Staff
  • Training and Development
  • The Law
  • Discrimination
  • Health & Safety
  • Trade Unions
  • Taxation
Unit 7: Fraud and Theft
  • Protect your Business: Stop Fraud before it starts
  • Theft of money
  • Theft of inventory or equipment
  • Theft of intellectual property
Unit 8: The Business Plan
  • Understand the function of the business plan
  • Reasons for developing a business plan
  • Identify sources to get help in developing a business plan
  • Identify the type of information to include in a business plan
  • Prepare an outline of a business plan
Unit 9: Customer Care an Introduction
  • What is Customer Care?
  • Defining Customer Care
  • Characteristics of effective Customer Care
Unit 10: Customer Care and the Benefits
  • Increase in profits
  • Customer loyalty and long-term profitability
  • Fewer complaints
  • Staff know what is expected of them
  • More pleasant work environment
  • Customer integration and specialisation
Unit 11: Considering a Policy and Plan?
  • Who are our current and potential customers, their characteristics and needs?
  • Staff interfacing with customers
  • What tangible or intangible assets does the company currently have?
  • Competitor Characteristics
  • Improvements and additions to Customer Care and Service
Unit 12: Customer Care and You
  • The Right Attitude
  • Looking and Sounding Right
  • Having the Right Information
  • Keeping Control
  • Working within a Team
  • Customer Complaints
  • Answering the Phone
  • A Checklist
Unit 13: Customer Care and Service Plans
  • Contents of The Plan
  • The Advantages of Planning
  • Objectives, Strategies And Tactics
  • Forecast or assumptions of Outcomes
  • A sample case on Customer Care Planning
  • Company policies
  • People make a Plan work
  • Current Customer Care and Services
Unit 14: Basics of the Internet
  • Internet Basics
  • How the Internet works
  • Internet Access
  • Understanding Email
  • About the Web
  • Internet Safety
  • Learning about Viruses
Unit 15: Creating a Web Site
  • Introduction
  • Graphic Design
  • Web site Content
  • Navigation
  • Key points to remember
Unit 16: Meetings Skills
  • Introduction
  • Why do we have meetings?
  • Important things to know about meetings
  • How to plan a meeting
  • How to run a meeting
Unit 17: Introduction to Conflict Management
  • What do organisations use conflict management for?
  • Important things to know about conflict and conflict management:
  • How to identify signs and stages of conflict
  • How to build teamwork and co-operation
  • How to manage and resolve conflict situations
  • Outline for a Mediation Session
  • Mediation Guidelines
Unit 18: Introduction to Planning
  • What do you use planning and evaluation for?
  • Important things to know about planning and evaluation
  • How to ensure planning is useful and contributes to effective results
  • How to plan - 8 basic planning steps
Unit 19: Introduction to Proof Reading
  • Introduction
  • What is Proof Reading?
  • Tips on Proof Reading
Unit 20: Managing Stress
  • Introduction
  • What is Stress?
  • Symptoms of Stress
  • Causes of Stress
  • How to reduce Stress
Unit 21: Managing your Time
  • Introduction
  • Managing Time step 1
  • Managing Time step 2
  • Schedules
Unit 22: Small Business Bookkeeping
  • Introduction
  • Three steps to keeping your Books
  • Bookkeeping Systems, Software and Method
  • Accounting terms every business person should know
Unit 23: Inland Revenue Requirements
  • What type of Business are you?
  • Registering as self-employed
  • How to pay your Class 2 National Insurance contributions (NICs)
  • Basic Tax Records you must keep.
3Other Information

This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

This course will take you 12 months to complete.

Study Method

This course will allow you to work at home or at work. All materials for the course will be received by post. You will also get tutor support by email.

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Open Study College has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Open Study College to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales


Your Questions Answered

What skills are needed to enrol in this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Comprehensive study guide
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • Open Study College pen and highlighter
  • Student study planner
  • Student notebook
  • FREE CV writing service
How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. 

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.

Finance options

Provided by
Length Of Your Repayment
Your Deposit
Monthly payment:

Deposit to pay:

  • Cash Price:
  • Loan Amount:
  • Loan Repayments:
  • Cost of Loan:
  • Number of Monthly Payments:
  • Total Amount Payable:

The total course fee includes a loan arrangement fee. Your initial deposit payment will be used towards this fee, any remaining fee balance will be added the loan amount.

Provided by

Our finance option is provided in partnership with AffordItNow.
For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).