Amadeus Expert

Course Code: VIEW106

Become an expert in the Amadeus online booking reservations system!

Amadeus is one of the industry standard booking and reservation systems, used by travel companies worldwide.
Airlines using this system currently include Air France, Iberia, Lufthansa and SAS.
Major travel companies using Amadeus include Ebookers, Expedia, Opodo and Flightline.
This Amadeus course is recognised all over the world and is fully compliant with the IATA's GDS (International Air Transport Association's Global Distribution Systems) requirements.

Course Content

Module 1: Airline Reservations (part 1)

Lesson 1 - Introduction, signing in and out, work areas.
Lesson 2 - Encode and Decode
Lesson 3 - Introduction to the PNR
Lesson 4 - PNR redisplay, subfield display
Lesson 5 - Timetable, flight details
Lesson 6 - Flight Availability, return availability, shortcut flifo
Lesson 7 - Booking Seats from Availability
Lesson 8 - Name Elements, Contact Elements
Lesson 9 - Ticketing Element, Received-From Element
Lesson 10 - Build and end a complete PNR
Lesson 11 - Cancelling and changing mandatory PNR elements
Lesson 12 - Mailing and billing address elements
Lesson 13 - General remark and OSI elements
Lesson 14 - SSR and frequent flyer elements
Lesson 15 - Cancelling and changing optional PNR elements
Lesson 16 - Advance seating requests
Lesson 17 - Seat maps
Lesson 18 - Request specific seats, specific seat wish, modify seating
Lesson 19 - Calculator and currency functions, minimum connect times
Lesson 20 - Help system
Lesson 21 - AIS

Module 2: Airline Reservations (part 2)

Lesson 1 - Advanced availability entries
Lesson 2 - Access types
Lesson 3 - Direct sell, waitlist, open/ARNK/passive segments
Lesson 4 - PNR claim, rearrange segments
Lesson 5 - Split PNR
Lesson 6 - Working with non-homogeneous PNRs
Lesson 7 - Working with customer profiles
Lesson 8 - Queue count, queue placement, option element
Lesson 9 - Queue access/exit, remove/delay queued PNRs
Lesson 10 - Segment status, schedule change, waitlist assurance

Module 3: Automatic Fares & Ticketing

Lesson 1 - Basic fare displays, carrier specific fares
Lesson 2 - Fare displays for specific dates
Lesson 3 - Additional fare display options
Lesson 4 - Fare display follow up entries
Lesson 5 - Fare notes
Lesson 6 - Itinerary pricing
Lesson 7 - Stored itinerary pricing
Lesson 8 - Best buy pricing
Lesson 9 - Pricing options
Lesson 10 - PNR fare elements
Lesson 11 - Ticketing

Module 4: Car Hire

Lesson 1 - Car location lists
Lesson 2 - Display and book from multi-company car availability
Lesson 3 - Display and book from single company car availability
Lesson 4 - Direct car availability entries
Lesson 5 - Car availability options
Lesson 6 - Car sell options and direct car sell
Lesson 7 - Car segment modify entries
Lesson 8 - Car terms

Module 5: Hotel Reservations

Lesson 1 - Hotel location lists
Lesson 2 - Display and book from multi-property hotel availability
Lesson 3 - Display and book from single property hotel availability
Lesson 4 - Direct hotel availability entries
Lesson 5 - Hotel display options
Lesson 6 - Hotel features entries
Lesson 7 - Hotel sell options and chain-specific help pages
Lesson 8 - Book a hotel directly and from a location list
Lesson 9 - Change, add to, delete from, and cancel hotel segments

Assessment

Module 1: Airline Reservation (part 1): 21 drills, six exercises, 10 quizzes and an exam
Module 2: Airline Reservations (part 2): 10 drills, three exercises, three quizzes and an exam
Module 3: Automatic Fares and Ticketing: 11 drills, three exercises, three quizzes and an exam
Module 3: Car Hire: Eight drills, three exercises, three quizzes and an exam
Module 4: Hotel Reservations: Nine drills, three exercises, three quizzes and an exam

Study Method

The Amadeus Expert course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and a study guide.

This course is run through our Online Amadeus Training facility, which provides an Amadeus Simulator so you can use the software as you learn.

This is a self-study course. You will not be allocated a tutor as all support is self-contained within the course materials. However, you will still receive technical support.

Course Duration

You can start at any time and have a full 12 months to complete the course. This is much longer than you need so you can work at your own pace.

Qualification

Upon completion of this Amadeus course you will receive the Amadeus Expert certificate to use as proof of competency, which will be widely accepted by employers. The training can even complement academic courses such as HND, Diplomas & VCEs where required.