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Managing Conflict in the Workplace Level 3

Course Code: ABC945

Course Overview

Learn how to manage conflict in the work place, from home!

This course will enable you to:

  • Identify a recruitment process
  • Understand induction processes to support organisational need
  • Know the differences between competence and competences, how to assess, and understand how this is useful in an organisation
  • Learn how to discover the framework and tools used to assess 'Competence' and ‘competences’
  • Discover how to avoid conflict, external and internal support mechanisms to reduce conflict
  • To be able to understand the define disciplinary and grievance process, and its effect on the workforce, individual and organisation
  • Explore how performance management effects the organisation
  • Explain the legal obligations relating to dismissal

This course will allow you to study the convenient way! You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.

You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or online, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away!

Start your journey and develop your skills and knowledge today and join over 50,000 students that already have!

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Unit 1: Employing the correct staff (30 GLH)
    • Employee engagement
    • Leadership styles
    • Cultures
    • Induction process
    • Motivation theory
    • Processes that suit the organisation
    • Recruitment and selection
    Unit 2: Assessing competence (30 GLH)
    • Competence and competences
    • Frameworks
    • Interpersonal and tacit skills
    • Output and performance
    • Training and development
    • Workplace structure
    Unit 3: Courses of conflict (30 GLH)
    • Conflict and its cause and effect
    • Conflict framework
    • External and internal support
    • Leadership style
    • Communication
    • Conflict that is not managed
    • Supporting individuals
  • Unit 4: Grievance (30 GLH)
    • Disciplinary and grievance process
    • Processes, policies and procedures
    • Frameworks
    • Legislation
    • Harassment
    • Poor performance
    • Victimisation
    • Unfair and wrongful dismissal
    Unit 5: Performance/ Management plans (30 GLH)
    • Managing performance
    • Poor performance and its cost
    • Organisational output
    • Theoretical views
    • Legal reputation
    • SMART targets
    • Objectives
    • Appraisals
    • Motivational tools
    Unit 6: Dismissal and legal obligations (30 GLH)
    • Legal obligations
    • Terminology
    • Dismissal and its legislation
    • Redundancy
    • Termination
    • Notice period
    • Garden leave
    • Suspension

Other Information

  • Assessment

    This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

    Course Duration

    This course will take you 12 months to complete.

  • Study Method

    This course will enable you to work when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

    Course Outcomes

    At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

    The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

    The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

    The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

    ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

course questions & answers

What skills are needed to enrol in this course?

You do not need any previous knowledge to enrol onto this course. You should be willing to undertake practical research into the heritage interior design by using the internet and other resources such as books and magazines.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your Managing Conflict in the Work Place Level 3 Certification.

What happens if I lose my course pack?

We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.

What do i do if i still have questions?

For further information please contact us.

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