Develop your skills and knowledge in our virtual assistant course, from home!
This course will enable you to:
Understand what a virtual assistant is
Learn how to market yourself as a virtual assistant
Discover how to start your own business and make important decisions
Understand how to recruit and deal with staff
Study fraud and theft and how to protect your business
Develop and investigate the functions of a business plan
Look at customer care and how it is beneficial
Understand the basis of the internet and how it works
Explore policy’s and plans to find out advantages and disadvantages of a business
The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it easier and hassle-free.
All of the materials will be delivered to you by post, so it couldn't be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.
Develop your interest and knowledge by enrolling now and join the 60,000 students that have already done so.
Enrol now and receive a £25 gift voucher towards your next course.
Unit 1: What is a Virtual Assistant?
What is a Virtual Assistant?
Who uses a Virtual Assistant and why?
What tasks can a Virtual Assistant do?
What skills will a Virtual Assistant need?
Issues to Consider When Setting up a Home Office
What organisations are available to Virtual Assistants?
Unit 2: How to Market yourself as a VA
Tips on where to Market your Business
How to write a Marketing Plan
Marketing in other countries
Unit 3: Starting Your Own Business - Decisions
How to succeed with your business
How to start up your new business
Getting the right mindset
Unit 4: Starting a Business from scratch
Why start a Business from scratch
Buying an existing Business
Buying a Franchise
Unit 5: Recruiting Staff
How to Recruit Staff
The Process of Recruiting
Unit 6: Dealing with Staff
Introduction to dealing with Staff
Training and Development
Health & Safety
Unit 7: Fraud and Theft
Protect your Business: Stop Fraud before it starts
Theft of money
Theft of inventory or equipment
Theft of intellectual property
Unit 8: The Business Plan
Understand the function of the business plan
Reasons for developing a business plan
Identify sources to get help in developing a business plan
Identify the type of information to include in a business plan
Prepare an outline of a business plan
Unit 9: Customer Care an Introduction
What is Customer Care?
Defining Customer Care
Characteristics of effective Customer Care
Unit 10: Customer Care and the Benefits
Increase in profits
Customer loyalty and long-term profitability
Staff know what is expected of them
More pleasant work environment
Customer integration and specialisation
Unit 11: Considering a Policy and Plan?
Who are our current and potential customers, their characteristics and needs?
Staff interfacing with customers
What tangible or intangible assets does the company currently have?
Improvements and additions to Customer Care and Service
Unit 12: Customer Care and You
The Right Attitude
Looking and Sounding Right
Having the Right Information
Working within a Team
Answering the Phone
Unit 13: Customer Care and Service Plans
Contents of The Plan
The Advantages of Planning
Objectives, Strategies And Tactics
Forecast or assumptions of Outcomes
A sample case on Customer Care Planning
People make a Plan work
Current Customer Care and Services
Unit 14: Basics of the Internet
How the Internet works
About the Web
Learning about Viruses
Unit 15: Creating a Web Site
Web site Content
Key points to remember
Unit 16: Meetings Skills
Why do we have meetings?
Important things to know about meetings
How to plan a meeting
How to run a meeting
Unit 17: Introduction to Conflict Management
What do organisations use conflict management for?
Important things to know about conflict and conflict management:
How to identify signs and stages of conflict
How to build teamwork and co-operation
How to manage and resolve conflict situations
Outline for a Mediation Session
Unit 18: Introduction to Planning
What do you use planning and evaluation for?
Important things to know about planning and evaluation
How to ensure planning is useful and contributes to effective results
How to plan - 8 basic planning steps
Unit 19: Introduction to Proof Reading
What is Proof Reading?
Tips on Proof Reading
Unit 20: Managing Stress
What is Stress?
Symptoms of Stress
Causes of Stress
How to reduce Stress
Unit 21: Managing your Time
Managing Time step 1
Managing Time step 2
Unit 22: Small Business Bookkeeping
Three steps to keeping your Books
Bookkeeping Systems, Software and Method
Accounting terms every business person should know
Unit 23: Inland Revenue Requirements
What type of Business are you?
Registering as self-employed
How to pay your Class 2 National Insurance contributions (NICs)
Basic Tax Records you must keep.
This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.
This course will take you 12 months to complete.
This course will allow you to work at home or at work. All materials for the course will be received by post. You will also get tutor support by email.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).
The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Kendal Publishing (a partner of UKDLP) has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.
The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
course questions & answers
What skills are needed to enrol in this course?
You do not need any previous knowledge to enrol onto this course.
Is there a time limit for the completion of this course?
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
What is included in the cost of my course?
Comprehensive study guide
Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
Exclusive Open Study College Pen
Student study planner
Three colour highlighter
FREE NUS Extra card worth £12.00
FREE CV writing service
How do I get my work assessed?
You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your certification.
Only available to UK residents over 18 and in part or full-time employment subject to terms and conditions.
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