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Virtual Assistant Level 2

Course Code: SH017
Course Level: 2

Course Overview

Develop your skills and knowledge in our virtual assistant course, from home!

This course will enable you to:

  • Understand what a virtual assistant is
  • Learn how to market yourself as a virtual assistant
  • Discover how to start your own business and make important decisions
  • Understand how to recruit and deal with staff
  • Study fraud and theft and how to protect your business
  • Develop and investigate the functions of a business plan
  • Look at customer care and how it is beneficial
  • Understand the basis of the internet and how it works
  • Explore policy’s and plans to find out advantages and disadvantages of a business

The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it easier and hassle-free.

All of the materials will be delivered to you by post, so it couldn't be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.

Develop your interest and knowledge by enrolling now and join the 60,000 students that have already done so.

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Unit 1: What is a Virtual Assistant?
    • What is a Virtual Assistant?
    • Who uses a Virtual Assistant and why?
    • What tasks can a Virtual Assistant do?
    • What skills will a Virtual Assistant need?
    • Issues to Consider When Setting up a Home Office
    • What organisations are available to Virtual Assistants?
    Unit 2: How to Market yourself as a VA
    • Tips on where to Market your Business
    • How to write a Marketing Plan
    • Marketing in other countries
    Unit 3: Starting Your Own Business - Decisions
    • How to succeed with your business
    • How to start up your new business
    • Getting the right mindset
    Unit 4: Starting a Business from scratch
    • Why start a Business from scratch
    • Buying an existing Business
    • Buying a Franchise
    Unit 5: Recruiting Staff
    • How to Recruit Staff
    • The Process of Recruiting
    Unit 6: Dealing with Staff
    • Introduction to dealing with Staff
    • Paying Staff
    • Training and Development
    • The Law
    • Discrimination
    • Health & Safety
    • Trade Unions
    • Taxation
    Unit 7: Fraud and Theft
    • Protect your Business: Stop Fraud before it starts
    • Theft of money
    • Theft of inventory or equipment
    • Theft of intellectual property
    Unit 8: The Business Plan
    • Understand the function of the business plan
    • Reasons for developing a business plan
    • Identify sources to get help in developing a business plan
    • Identify the type of information to include in a business plan
    • Prepare an outline of a business plan
    Unit 9: Customer Care an Introduction
    • What is Customer Care?
    • Defining Customer Care
    • Characteristics of effective Customer Care
    Unit 10: Customer Care and the Benefits
    • Increase in profits
    • Customer loyalty and long-term profitability
    • Fewer complaints
    • Staff know what is expected of them
    • More pleasant work environment
    • Customer integration and specialisation
    Unit 11: Considering a Policy and Plan?
    • Who are our current and potential customers, their characteristics and needs?
    • Staff interfacing with customers
    • What tangible or intangible assets does the company currently have?
    • Competitor Characteristics
    • Improvements and additions to Customer Care and Service
  • Unit 12: Customer Care and You
    • The Right Attitude
    • Looking and Sounding Right
    • Having the Right Information
    • Keeping Control
    • Working within a Team
    • Customer Complaints
    • Answering the Phone
    • A Checklist
    Unit 13: Customer Care and Service Plans
    • Contents of The Plan
    • The Advantages of Planning
    • Objectives, Strategies And Tactics
    • Forecast or assumptions of Outcomes
    • A sample case on Customer Care Planning
    • Company policies
    • People make a Plan work
    • Current Customer Care and Services
    Unit 14: Basics of the Internet
    • Internet Basics
    • How the Internet works
    • Internet Access
    • Understanding Email
    • About the Web
    • Internet Safety
    • Learning about Viruses
    Unit 15: Creating a Web Site
    • Introduction
    • Graphic Design
    • Web site Content
    • Navigation
    • Key points to remember
    Unit 16: Meetings Skills
    • Introduction
    • Why do we have meetings?
    • Important things to know about meetings
    • How to plan a meeting
    • How to run a meeting
    Unit 17: Introduction to Conflict Management
    • What do organisations use conflict management for?
    • Important things to know about conflict and conflict management:
    • How to identify signs and stages of conflict
    • How to build teamwork and co-operation
    • How to manage and resolve conflict situations
    • Outline for a Mediation Session
    • Mediation Guidelines
    Unit 18: Introduction to Planning
    • What do you use planning and evaluation for?
    • Important things to know about planning and evaluation
    • How to ensure planning is useful and contributes to effective results
    • How to plan - 8 basic planning steps
    Unit 19: Introduction to Proof Reading
    • Introduction
    • What is Proof Reading?
    • Tips on Proof Reading
    Unit 20: Managing Stress
    • Introduction
    • What is Stress?
    • Symptoms of Stress
    • Causes of Stress
    • How to reduce Stress
    Unit 21: Managing your Time
    • Introduction
    • Managing Time step 1
    • Managing Time step 2
    • Schedules
    Unit 22: Small Business Bookkeeping
    • Introduction
    • Three steps to keeping your Books
    • Bookkeeping Systems, Software and Method
    • Accounting terms every business person should know
    Unit 23: Inland Revenue Requirements
    • What type of Business are you?
    • Registering as self-employed
    • How to pay your Class 2 National Insurance contributions (NICs)
    • Basic Tax Records you must keep.

Other Information

  • Assessment

    This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

    Course Duration

    This course will take you 12 months to complete.

  • Study Method

    This course will allow you to work at home or at work. All materials for the course will be received by post. You will also get tutor support by email.

    Course Outcomes

    At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).

    The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that Kendal Publishing (a partner of UKDLP) has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.

    The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

    ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

    Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

course questions & answers

What skills are needed to enrol in this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Comprehensive study guide
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • Exclusive Open Study College Pen
  • Student study planner
  • Three colour highlighter
  • Student notebook
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your certification.

What do i do if i still have questions?

For further information please contact us.

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