Reception Skills Level 1

• Course Code: SAC316
• Award Level 1, Similar to - NVQ Level 1,GCSE (Grades D-G)

Receptionists play a very important part of the everyday running of many different types of organisations such as schools, office building and hospitals. Duties would include a range of daily activities including dealing with the public, answering telephones, filing and showing any visitors their way around the building.

Course Content

• The role of the receptionist
• Being an ambassador
• Receiving visitors & guests
• Administration in reception
• Security & safety
• Telephone Skills
• Dealing with anger and aggression

Course Duration

This home learning course will take approximately 20 hours and there is no time limit for completion.

Assessment

The Reception Skills course assessment takes the form of a series of written assignments, which are submitted and marked by your tutor. There is no external examination required.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and there are no time limits on this course.

Qualifications

At the end of this course successful learners will receive a level 1 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 1 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).

This award has been designed to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning programme has been scrutinised and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.

Course Questions & Answers

• Course Content
• Assessment
• Study Method
• Qualifications/Accreditations
• Course Questions & Answers