MOS Outlook 2019 and 365 Associate

Course code: DLC025
Official MOS Certifiation
  • Boost your CV with vital Microsoft Outlook skills that employers look for
  • Broad knowledge and skills with the latest version of Microsoft Outlook
  • Industry recognised MOS certification
  • Valuable knowledge and skills needed for the MOS exam
  • Provides you with necessary skills needed to show competence in Microsoft Outlook
  • Access to GMetrix range of MOS exam practice questions
  • Need to have a version of Microsoft Outlook 2019
This course is only available to study online.
Course overview

Microsoft Outlook is used in most workplaces as an important means of communication and often the main platform for emails.

Stand out from your’ colleagues or other job candidates and prove your skills in Microsoft Outlook with this official MOS Certification.

Learn how to manage settings and processes. Understand how to manage schedules and get to grips with managing contacts and tasks.

Become fully skilled in using Microsoft Outlook 2019 and choose to sit an exam to receive the full certification.

Study for this course online and study whenever, wherever you want.

Course Duration

Up to 1 year.

Study Hours

Approximately 80 hours.

Course Outcome

You will be ready for your MOS official exam.

Entry Requirements

You will need to have Microsoft Word 365 or 2019.


Tutor marked assignments.

Course content
  • Getting started
  • Customising Outlook settings
  • Configuring mail settings
  • Performing search operations
  • Printing and saving information
  • Lesson review and quiz
  • Assignment 1 – Outlook settings and processes exercises
  • Introduction
  • Creating Messages
  • Message options
  • Inserting message content
  • Organising messages
  • Managing messages
  • Lesson review and quiz
  • Assignment 2 – Managing messages exercises
  • Introduction
  • Configuring mail settings
  • Formatting messages
  • Managing conversations
  • Quick Steps, archiving and delegating access
  • Lesson review and quiz
  • Assignment 3 – Mail settings and formatting exercises
  • Introduction
  • Creating and managing calendars
  • Creating appointments, meetings, and events
  • Organising and managing appointments, meetings, and events
  • Lesson review and quiz
  • Assignment 4 – Scheduling exercises
  • Introduction
  • Creating and managing contacts
  • Managing address books
  • Creating and managing contact groups
  • Creating and managing notes and tasks
  • Lesson Review and Quiz
  • Assignment 5 – Contacts and tasks exercises
  • THE MOS examination
Extra info

Course Requirements

You must have Microsoft Outlook 2019 to complete this course. The course covers the use of either Microsoft Outlook 2019 or 365 which is a pc version of the software.

It will be possible to view the course materials using an Apple Mac although the information within the course will be specific to the PC version of Microsoft Office which differs slightly.

Course Duration

You will have up to 1 year to complete your course. The course study time should take approximately 80 hours, so 1 year will allow flexible learning. You can complete your course in as little or as much time as you like.

Study Method

Your course will be studied online, so you have access to your course materials through an online training portal. You will have access to your personal tutor support throughout your course through email, so help is available at any point.

GMetrix Skills Management System is also included in your course, which will allow you to practice for your exam effectively.

Overview of Test features:

  • Practice tests map to the Microsoft Office Specialist (MOS) exam objectives.
  • All tests are in-application or performance-based simulations to provide the best assessment of real-world experience.
  • All tests have both a testing and a training mode providing step-by-step help on each question.
  • Progress at own pace, save test to resume later, return to skipped questions.
  • Detailed, printable score report highlighting areas requiring further review.


Your assignments will involve you completing Outlook based assignments which will involve the student working on different aspects and features contained within Microsoft Outlook.

This course prepares you for the official Microsoft Office Specialist (MOS) Outlook Associate MO-400 exam. If you want to take the exam to receive the full official qualification, you will need to book and pay for this separately.  They must be sat at a registered Certiport Testing Centre.

Course Outcome

You will receive a certificate of completion with feedback from your tutor. You will also be exam ready, so you’ll be able to apply to sit the Microsoft Office Specialist Outlook Associate MO-400 exam.

Microsoft Office Specialist certification proves to employers and prospective employers that they have the necessary skills to become an important member of their team.


If you want to receive the full official qualification, you will need to sit an exam. This will need to be booked and paid for separately by you. Examinations must be sat at a registered Certiport Testing Centre.

  • Dedicated personal tutor support
  • Dedicated student support
  • GMetrix Skills Management System
  • Assignment marking and feedback
  • FREE CV critique service
  • FREE employability guide to help you impress future employers
  • FREE XO Student Discounts card

If you want to sit the exam, this will need to be booked and paid for separately by you.

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.

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