Call us:
03300 563100
Basket 0

Customer Service Level 3

Course Code: OSC1033
Course Level: 3

Course Overview

Gain an insight into customer service, from home!

  • Learn the strategic importance of customer service for any business;
  • Study the key aspects of how to deliver great customer service;
  • Learn how to create and lead your own customer service culture;
  • Gain the knowledge help you progress into a supervisory or managerial role within customer service.

All course materials will be delivered to you by post or email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.

You can work at your own time and pace. Completed coursework can be delivered by post or via email, so handing is an assignment is simple.

Achieve your dream career and equip yourself with the skills you need for your long term success. Home learning is simple and stress-free, so enrol with us today!

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Unit 1: What is customer service?
    • Why customer service is important today
    • Putting customers first
    • Customer service as value
    • Customer service as experience
    • How people experience your business
    Unit 2: Getting Started
    • Customer interactions as a chain
    • How your organisation presents itself to potential customers
    • Getting the environment right
    • Providing confidence in your product or service
    • Conclusions
    Unit 3: Serving Customers
    • Easy access
    • Helping to solve a customer's problem/s
    • Providing expertise
    • Value for money
    • The ability to effect the purchase easily and quickly
  • Unit 4: Feedback and Putting Things Right
    • Getting feedback
    • How you respond when things go wrong
    • Treating customers with respect
    Unit 5: Creating a Customer Service Culture: Business
    • Customer service is not an add-on
    • Seven aspects of how an organisation works
    • Strategy
    • Structure
    • Systems
    Unit 6: Creating a Customer Service Culture: People
    • Style
    • Staff
    • Skills
    • Shared values

Other Information

  • Assessment

    This course is assessed by a series of written assignments, which are submitted to your tutor for marking. No external examination is required.

    Course Duration

    You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 120 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

  • Study Method

    This course is designed for distance learning at home or at work. You will receive your work by post or email, so receiving your course is easy and hassle-free. You will also receive personal tutor support by email, so help is only a click away.

    Course Outcomes

    At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

    The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

    The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

    The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

    ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

course questions & answers

What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet
  •  
  • * Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your Customer Service Level 3 Certification.

What happens if I lose my course pack?

We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.

What do i do if i still have questions?

For further information please contact us.

Similar Courses

  • Direct debit:
    ?When paid by direct debit - Call for details - See T&C's
    £489

Pay up front:£389 Save £100 by paying up front

Free UK Delivery

Contact Us

Additional discounts available on selected courses until 22nd August

    • Days
    • Hours
    • Minutes
    • Seconds
Phone
Contact us
Basket 0