Receptionist Skills QLS Level 2

Course overview

• Develop the transferable skills you'll need to work as a receptionist in a variety of settings.
• Learn how to be an effective communicator, including telephone communication.
• Study the core information technology skills vital to the role, and the key processes and protocols for excellent customer care.
• Understand the key principles behind taking and conveying messages and how to take general notes.

Becoming a highly-skilled receptionist requires excellent communication skills, the ability to provide good customer service, and an aptitude for multi-tasking. This course will enable you to gain an in-depth knowledge of the role. You will learn a variety of approaches and methods for various receptionist duties, giving you the skills to perform and deliver with confidence.

The breadth of this course means you can develop transferable skills to work as a receptionist in virtually any setting. In each module, you will have the opportunity to develop the key skills you will need for success.

During this Receptionist Skills QLS Level 2 course, you will explore verbal communication processes, key software used in typical reception systems, main principles of telephone communication, and much more.