NCFE Level 2 Certificate in Retail Knowledge

Course Code

OSC1431

Gain an in-depth understanding of the retail industry with this Level 2 Certificate in Retail Knowledge from NCFE.

This NCFE qualification will help you to develop a solid foundation of knowledge to help your career in retail.
This NCFE Level 2 Certificate in Retail Knowledge is ideal for anyone looking to begin their career in the retail industry.
Achieve this qualification from the comfort your own home, at your own pace.

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Study Options	Study Online Study Pack
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This NCFE Level 2 Certificate in Retail Knowledge course is ideal for anyone who is looking to develop their knowledge of the retail sector and begin their career in the industry.

During your studies you’ll learn more about providing high-quality customer service and the retail selling business. You will also understand how to maintain health and safety in a retail environment, security considerations, and how to control and manage stock.

Course Duration

Up to 12 months.

Study Hours

93 hours.

Course Outcome

On successful completion of this course, you will receive a Level 2 Certificate in Retail Knowledge from NCFE.

Entry Requirements

You must be aged 16 or over to enrol on this course.

Assessment

Tutor-marked assignments.

Qualification number: 600/2139/1

Guided learning hours: 22
Credit value: 3
In this unit, learners will consider the effect of customer service on a retail business, including customer needs, customer service procedures, and dealing with customer complaints.

Guided learning hours: 15
Credit value: 2
In this unit, the learner will consider health and safety in a retail environment, this will include legislation, what actions to take in an emergency, and understanding general safe working practices.

Guided learning hours: 15
Credit value: 2
In this unit, learners will develop an understanding of the selling model and how sales are successfully closed. They will also consider the benefits of product knowledge and using questions to identify customer needs.

Guided learning hours: 22
Credit value: 3
In this unit, learners will consider various aspects involved in the effectiveness of a retail business, including understanding employment rights and responsibilities, understanding the importance of effective teamwork and communication skills, and reflecting on personal performance.

Guided learning hours: 15
Credit value: 2
In this unit, learners will consider the range of security risks faced by a retail business and the effect crime can have on business. You will reflect on actions that can be taken to prevent crime and will develop an understanding of how security incidents should be dealt with.

Guided learning hours: 17
Credit value: 2
In this unit, learners will develop an understanding of the importance of having the right stock. They will also learn how goods are received in a retail business and how stock should be stored to prevent loss or damage.

Course duration

You will receive a full year to complete the course, which is a lot more time than you will need. This allows you to work at your own pace, without the pressure of tight deadlines.

Study method

This course will be studied entirely via distance learning, meaning you will complete your learning either from home or a place that suits you. Full tutor support will be available via email, so if you have any questions or need some guidance, your tutor will be here to help. Your course materials will include a series of self-assessment exercises and tutor-marked questions to allow both you and your tutor to monitor your progress.

The study method you choose depends on your personal learning style. Your options are:

Study pack: if you choose the study pack option, you will be sent a set of printed course materials.
Study online: if you choose this option, you will be sent your login details to our online portal through which you will access your course materials digitally. You can access your course via a desktop/laptop computer, tablet, or smartphone.

Assessment

This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination or practical work is required, so you can complete all assessed work from home.

Course outcome

QRN: 600/2139/1

Upon successful completion of the course, you will achieve a Level 2 Certificate in Retail Knowledge from NCFE.

Awarding body

NCFE are an educational charity and leader in vocational and technical learning. They have over 170 years of experience in education, meaning their courses provide a deep level of insight into the subject matter. Their courses are produced in partnership with industry experts to ensure that your needs are met during your studies.

Expert personal tutor support
Dedicated learner services
Assignment marking and feedback
FREE CV critique service
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FREE XO Student Discounts card
*Exclusive Open Study College study pack including pen, highlighter, and notebook.

*Not included with the online study option.

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.