Develop your leadership skills with a nationally-recognised CMI qualification, offering flexible unit choices, CMI membership, and up to 16 UCAS points!
CMI Level 3 Diploma in First Line Management and Leadership
OSC1514 £1,899.00
Course code: OSC1514
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This CMI Level 3 Certificate is ideal for current or aspiring first-line managers including team leaders, supervisors, project officers, and shift managers, looking to strengthen their leadership and management capabilities.
This flexible qualification develops the essential knowledge and skills needed for success at this level of responsibility. You’ll select from a full suite of tailored units, with guidance from our academic team, to ensure the course aligns with your job role and career goals.
Key Features:
Tailored learning: Choose units that suit your specific needs and career path.
Professional recognition: CMI membership included, offering access to additional tools and resources.
UCAS Points: Earn up to 16 UCAS points upon completion.
Career advancement: Ideal for progressing into or developing in a management role.
CMI Qualification Reference Number- 610/4594/9
You will be required to complete a combination of units meeting the minimum value of 37 credits and 146 Guided Learning Hours (GLH). The units available for you to select from are outlined below.
- Understand how organisations operate
- Understand the management role
- Understand the application of management and leadership approaches
- Understand the knowledge, skills and behaviours to be an effective manager
- Understand the role and purpose of teams
- Be able to recognise the characteristics of a high performing team
- Know how to lead, communicate with and motivate a high performing team
- Know how to respond to challenges when managing a team proactively
- Know how to manage the performance of a team
- Understand an individual’s work role and responsibilities
- Know how to set objectives with individuals
- Know how to support individuals to perform well
- Know how to assess outcomes against the objectives
- Know how to manage the underperformance of individuals
- Know the channels and types of communication used in the workplace
- Understand the communication cycle
- Be able to plan communication for a target audience
- Know how to measure the effectiveness of communication with a target audience
- Know the purpose of building stakeholder relationships.
- Understand different channels and types of communication used to build relationships with stakeholders.
- Know how to respond to barriers when communicating with stakeholders.
- Know how to use stakeholders communication.
- Know the legal and organisational frameworks for inclusivity, equality and diversity
- Understand equality, diversity and inclusive working practices in own area of responsibility
- Know how to support equality, diversity and inclusive working practices in own area of responsibility
- Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility
- Know how to challenge discrimination in own area of responsibility
- Know the purpose of developing the knowledge, skills and abilities of individuals and teams
- Know the different types of development opportunities available to support individuals and teams
- Be able to identify and select development opportunities for individuals and teams
- Know hoe to monitor the impact of learning and development activities on individuals and teams
- Understand the reasons and benefits of volunteering
- Understand the legal and organisational requirements for managing volunteers
- Know how to recruit, select and manage learning and development for volunteers
- Know how to manage volunteers in the workplace
- Know how to build and maintain relationships with volunteers
- Know how to motivate and retain volunteers
- Understand the nature of conflict in the workplace
- Understand the signs and caused of conflict in the workplace
- Know how to respond professional to conflict in the workplace
- Understand change within organisations
- Understand how to support individual and teams through change
- Know how to implement and monitor change
- Understand the role and purpose of projects in an organisation
- Understand how projects are developed
- Know how to deliver a project
- Know how to monitor progress to ensure successful project delivery
- Understand the purpose of daily work activities in the context of an organisation
- Understand how to prioritise and set objectives for daily work activities
- Know how to organise and allocate work
- Understand how to monitor outcomes and respond to problems
- Know the benefits of good practice
- Be able to identify good practice
- Know how to develop good practice
- Understand how good practice can be implements, maintained and improved
- Know how to share good practice with stakeholders
- Understand the importance of managing resources in own area of responsibility.
- Understand the use of budgets in an organisation
- Understand how to manage costs within a budget
- Know hoe to monitor and control a budget in own area of responsibility
- Understand the purpose and benefits of health and safety in the workplace
- Understand legal requirements in relation to health and safety in the workplace
- Understand the risk assessment process
- Know how to respond effectively to a workplace health and safety emergency
- Understand the purpose of monitoring quality in the organisational context
- Understand the use of quality systems and tools and techniques for monitoring outcomes
- Know how to monitor quality and report on outcomes
- Understand the features and benefits of good customer service
- Understand factors that influence customer needs and expectations
- Understand the legal and organisational requirements that influence customer service delivery
- Know how to deliver a good customer experience
- Know how to identify and respond to customer service problems
- Understand the reasons for collecting data and information
- Know the types and use of data and information used by organisations
- Know how to manage data and information
- Know hoe to interpret data and information and communicate findings
- Understand the purposes and types of meetings
- Understand hoe to prepare for meetings
- Understand how to facilitate and chair meetings
- Understand how to record and monitor meeting outcomes
- Know the purpose of presentations and the methods used to meet the needs of a target audience
- Understand what is required to be a successful presenter
- Understand how to plan, deliver and review presentations
- Be able to plan and deliver a presentation to a target audience
- Be able to reflect on the outcomes of the delivery of a presentation
- Understand the benefits of a personal and professional development
- Understand how personal and professional development is informed
- Know how to identify opportunities for personal and professional development
- Know how to create and monitor a personal and professional development plan
Awarding body
CMI is a specialist awarding organisation that offers a wide range of qualifications in Management and Leadership, Coaching and Mentoring and Professional Consulting. They are regulated by four regulators: Ofqual I England, CCEA in Northern Ireland, Qualifications Wales in Wales, and the Scottish Qualification Authority (SQA) in Scotland.
This course should take up to 370 hours to complete. This includes working through the course materials, conducting independent further reading and completing the end of unit assessments.
You will also have access to tutor support for 1 year.
For each unit you select, there will be an end of unit assessment. This will be internally assessed and internally/externally moderated.
The study method you choose depends on your personal learning style. Your options are:
- Study pack: if you choose the study pack option, you will be sent a set of printed course materials.
- Study online: if you choose this option, you will be sent your login details to our online portal through which you will access your course materials digitally. You can access your course via a desktop/laptop computer, tablet, or smartphone.
Full tutor support will be available via email.
Upon successful completion of this course, you will receive a CMI Level 3 Diploma in First Line Management and Leadership, awarded by Chartered Management Institute (CMI).
With this certificate, you can achieve 16 UCAS points based on the grade you achieve.
FAQs
Students must be 16 years old. There are no specific entry requirements, but tutors will ensure students are sufficiently knowledgeable and experienced to study the specified level and content.
Before you enrol, have a think about what you want to achieve by completing this course. You should consider the role and organisation you are currently in. Is there a specific area you wish to improve, or do you need to evidence studying a particular topic for progression opportunities? Once you have enrolled, a member of our academic team will contact you to discuss your options and set you up on the best unit for your needs.
Yes, when we register you with CMI you will receive membership which will give you access to various perks and additional resources.
Yes, you can achieve up to 16 UCAS points.
It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Learner Services Team can provide you with a new set of materials for a one-time additional fee.
That's not a problem. We want to make sure you're 100% confident about enrolling on the course and starting your study. So, just give our team of education specialists a call on 0121 329 4656 and they'll do their best to help.
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