Professional Business Development QLS Level 4

Course code: SH003

Boost your business development knowledge from home!

Understand the range of personal, leadership and business development skills required to work in business development.
Study the legislation involved in business development such as the Unfair Terms in Consumer Contracts Regulations 1999.
Learn how to create a valid business-to-business contract and legally valid customer contracts.
Explore the methods behind developing customer service in others and the service excellence skills required.

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Study Options	This course is only available as a study pack.
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As well as providing an excellent knowledge base in professional business development, this level 4 course is ideal for students who want to go onto further qualifications and training, or those who want to progress in their current career.

Course Duration

Up to one year.

Study Hours

Approximately 120 hours.

Course Outcome

You will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Unit 1

Personal Skills

Communication skills
Verbal
Non-verbal
Written
Listening
Presenting data
Presentations
Report writing
Internal and external communications
Working as part of a team
Time and stress management
Self-assessment and continuing professional development

Unit 2

Leadership Skills

Coaching and mentoring
Delivering training
Managing people
Motivating people
Dealing with difficult people
Performance management

Unit 3

Business Development Skills

Planning for success
Project management
Influencing skills
Negotiating skills
Strategic thinking
Conflict resolution/mediation
Problem solving

Unit 4

Service

Internal and external customers
Developing customer service in others
Service excellence skills

Unit 5

Legal Aspects of Business

Businesses and the law
Employment status
A contract of employment
Legislation relating to employment of staff
Working hours and time rights
Family rights
Pay rights
Discrimination
Health and safety
Contracts and obligations
Creating a legally valid customer contract
Unfair Terms in Consumer Contracts Regulations 1999
Creating a valid business to business contract
Unfair Contract Terms Act 1977

Assessment

This course is assessed by a series of written assignments. These assignments will then be sent and marked by your tutor. There is no external examination required for this course.

Course duration

You may start at any time and have a full year to complete your studies. This course should take you approximately 120 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted to you, so receiving your course is hassle-free. You will also receive our tutor support by email, so help is only a click away!

Course outcomes

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body

This course has been endorsed by ABC Awards and Certa Awards for its high-quality. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the ABC Awards and Certa Awards website.

This course has been benchmarked at level 4 against level descriptors published by Ofqual, to indicate the depth of knowledge and understanding that you would expect at this level.

What skills do I need to enrol onto this course?

There are no requirements for this course, therefore you can start at any time!

What is included in the cost of my course?

Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
FREE XO Student Discounts card
FREE CV critique service
FREE employability guide to help you impress future employers
Comprehensive study guide
Open Study College pen and highlighter
Student study planner
Student notebook
Document wallet

Do I have to sit an exam?

No. We will issue certification based on your coursework alone.

Are there any additional costs?

No. Everything you need is included in the price!

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you.

What happens if I lose my course pack?

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.

What if I still have questions?

That's not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Adviser Team a call on 03300 563 100 and they’ll do their best to help.