1Course Overview

PSA Passenger Service Agent Diploma

Course code: DS002

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Gain skills and knowledge in our PSA Passenger Service Agent Diploma course, from home!

If you like the thought of working in the fast-paced travel industry, why not train to work as a Passenger Service Agent?

Passenger Service Agents (PSAs) work for airlines in airports. They will often look after the check-in process and ensure that passengers and their luggage board their flights safely and on time.

  • The PSA Diploma has been designed in association with leading major airlines, including Emirates
  • Students will develop an impressive knowledge of the aviation industry, terminology, geography and more
  • This course is designed to help you become a highly desirable job candidate for a PSA role, with detailed knowledge that you can demonstrate in applications and interviews

All course materials are accessible online, anytime and anywhere, so it couldn't be easier. A support team is always on hand to provide guidance and support.

You can work at your own pace. Completed coursework can be delivered by post or via email, so handing in an assignment is simple.

Achieve your dream career and equip yourself with the skills you need for your long term success. Home learning is simple and stress-free so enrol with us today!

Discounts on selected courses - Ends Today
2Course Content

Course Content

  • Unit 1: The Aviation Industry
  • Unit 2: Types Of Airlines
  • Unit 3: Regulatory Authority
  • Unit 4: Geography
  • Unit 5: Airport Codes
  • Unit 6: Time & Time Zones
  • Unit 7: Aviation Terminology
  • Unit 8: Aircraft Familiarization
  • Unit 9: Theory Of Flight
  • Unit 10: Airport & Ground Procedures
  • Unit 11: Airport Flight Handling Agencies
  • Unit 12: Customer Service
  • Unit 13: Ticketing
  • Unit 14: Passports & Visas
  • Unit 15: Foreign Currency
  • Unit 16: Baggage
  • Unit 17: Airport Security & Emergency
  • Unit 18: Ramp Safety
3Other Information


This course is assessed by a series of short self-assessed tests at the end of each module, which are completed online. Upon completion of the course, marks are automatically calculated and downloaded onto your certificate.

Course Duration

This course will take approximately 80 hours to complete. You may start at any time and have a full year to complete your studies.

Study Method

This course is designed for online distance learning at home or at work. Students will receive login details to access the course within 1-2 working days of enrolment.

Course Outcomes

This course has been designed in association with some of the largest employers in the aviation industry, including the leading major airline, Emirates. Students who complete this course will have an excellent advantage for preparing to work as a Passenger Service Agent, with detailed knowledge and insight from inside the aviation and travel industries. Having completed this course, students can apply for Passenger Service Agent positions with the confidence to demonstrate excellent prior knowledge in applications and interviews.


Your Questions Answered

What skills do I need to enrol onto this course?

You must have a basic understanding of English to enrol onto this course.

What is included in the cost of my course?
  • 24-7 online access to course
  • Access to a support team for guidance and support
  • FREE CV writing service
  • Certification
Are there any additional costs?

No. Everything you need is included in the price!

What if I still have questions?

That’s not a problem. We want to make sure you’re 100% confident about enrolling on the course and starting your study. So, just give our Student Support Team a call on 03300 563 100 and they’ll do their best to help.


"The course is very good and easy to understand"

The course is very good and easy to understand, not that tough at all. I just have to log in and study at any time I want to. I didn't take advantage of the tutor support as the modules are fairly easy and I did not need it. I want to get a job in aviation which is why I chose the PSA course. I hope I'll get my dream job after completing my course. 

- Syed Zaidi Laraib Zehra

Finance options

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The total course fee includes a loan arrangement fee. Your initial deposit payment will be used towards this fee, any remaining fee balance will be added the loan amount.

Provided by

Our finance option is provided in partnership with AffordItNow.
For your finance application to be considered you must meet the following criteria:

  • Be over 18 years old
  • Be employed for at least 16 hours a week or retired and in receipt of a private or company pension. Certain state benefit schemes may also be considered.
  • Be a permanent UK resident with a 3 year address history
  • Have a good credit history with no late payments, debt relief orders or bankruptcies
  • Have a valid email address and can access it

Please note that meeting the above criteria does not guarantee finance acceptance.

Open Study College, 6140 Knights Court, Birmingham Business Park, Birmingham B37 7WY is a licensed credit broker, authorised and regulated by The Financial Conduct Authority (licence number 724179 with FCA).