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PSA Passenger Service Agent Diploma


Gain skills and knowledge in our PSA Passenger Service Agent Diploma course, from home!

Course duration

Up to 1 year.

Course outcome

Passenger Service Agent Diploma.

Entry requirements

There are no specific entry requirements for this course.


Self-assessed tests at the end of each module.

Course Options

Study Options

This course is only available to study online.

Study Options

or £11.22 /month*
Course code: DS002
Up to £125 off selected courses. Hurry, sale ends in 1 day so enrol today before you miss out!

*Pay monthly option available via Snap Finance on payment page in checkout


Course overview

  • The PSA Diploma has been designed in association with leading major airlines, including Emirates
  • Students will develop an impressive knowledge of the aviation industry, terminology, geography and more
  • This course is designed to help you become a highly desirable job candidate for a PSA role
  • Equip yourself with detailed knowledge that you can demonstrate in applications and interviews

If you like the thought of working in the fast-paced travel industry, why not train to work as a Passenger Service Agent? Passenger Service Agents (PSAs) work for airlines in airports. They will often look after the check-in process and ensure that passengers and their luggage board their flights safely and on time.

All course materials are accessible online, anytime and anywhere, so it couldn’t be easier.

You can work at your own pace and everything is contained in your online learning account.

Achieve your dream career and equip yourself with the skills you need for your long term success. Home learning is simple and stress-free so enrol with us today!

Course content

Extra information

This course is assessed by a series of short self-assessed tests at the end of each module, which are completed online. Upon completion of the course, marks are automatically calculated and downloaded onto your certificate.

This course is designed for online distance learning at home or at work. Students will receive login details to access the course within 1-2 working days of enrolment.

This course will take approximately 60 hours to complete. You may start at any time and have up to a full year to complete your studies.

This course has been designed in association with some of the largest employers in the aviation industry, including the leading major airline, Emirates. Students who complete this course will have an excellent advantage for preparing to work as a Passenger Service Agent, with detailed knowledge and insight from inside the aviation and travel industries. Having completed this course, students can apply for Passenger Service Agent positions with the confidence to demonstrate excellent prior knowledge in applications and interviews.


You must have a basic understanding of English to enrol onto this course.

No, everything you need is included in the price!

That's not a problem. We want to make sure you're 100% confident about enrolling on the course and starting your study. So, just give our team of education specialists a call on 03300 563 100 and they'll do their best to help.

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