CompTIA A+ 220-1201 and 220-1202

1.0 CompTIA A+ Course Intro
1.1 Mobile Device Hardware and Components
1.2 Mobile Device Connections and Accessories
1.3 Mobile Device Operating Systems
1.4 Troubleshooting Mobile Devices
1.5 Mobile Device,OS and Application Issues
1.6 Mobile Device,OS and Application Security
1.7 Identifying Connection Settings in Android
1.8 Identifying Connection Settings in iOS

2.1 Network Architecture
2.2 Ports and Protocols
2.3 Wireless Networking
2.4 Network Hosts and Services
2.5 DNS and DHCP
2.5.1 Demo - Working with DNS and DHCP
2.6 VPNs and VLANs
2.7 Network Devices
2.8 Basic SOHO Configuration
2.9 Internet Connections and Network Types
2.10 Networking Tools
2.11 Networking in Windows
2.11.1 Demo - Configuring Networking in Windows
2.12 Networking Commands
2.12.1 Demo - Working with Networking Commands
2.13 Troubleshooting Network Issues

3.1 Display Components and Attributes
3.2 Basic Cables and Connections
3.3 Network Cables and Connections
3.4 Storage Devices and Connections
3.5 Introduction to RAID
3.6 Motherboards and Form Factors
3.7 Motherboard Connections
3.8 BIOS and UEFI
3.9 CPUs and CPU Architecture
3.10 Expansion Cards
3.11 System Cooling
3.12 Power Supply Units
3.13 Printers and Multifunction Devices
3.14 Printer Maintenance
3.15 Troubleshooting Computer Components
3.16 Troubleshooting Storage and RAID Issues
3.17 Troubleshooting Video and Display Issues
3.18 Troubleshooting Printer Issues

4.1 Workstation Operating Systems
4.2 Common File System Types
4.3 Operating System Installation Types
4.4 Operating System Boot Methods
4.5 Storage Partitioning
4.5.1 Demo - Working with Storage Partitions
4.6 Identifying Windows Editions
4.7 Windows Upgrades
4.8 Windows OS Installations
4.9 Using Windows Task Manager
4.9.1 Demo - Working with Windows Task Manager
4.10 MMC Snap-ins
4.10.1 Demo - Working with MMC Snap-ins
4.11 Windows Operating System Tools
4.12 Microsoft Command Line Tools
4.12.1 Demo - Working with Microsoft Command Prompt
4.13 Configuring Microsoft Windows Settings
4.14 Configuring Windows Power Options
4.14.1 Demo - Working with Windows Power Options
4.15 Windows File Explorer
4.15.1 Demo - Working with File Explorer
4.16 Windows Domains vs Workgroups
4.17 macOS System Configuration
4.17.1 Demo - macOS Features and Tools
4.18 Linux Components
4.19 Linux Tools
4.20 Common Application Installation

5.1 Virtualization Concepts
5.1.1 Demo - Working with Virtual Machines
5.2 Cloud Computing
5.2.1 Demo - Working with the Cloud
5.3 Cloud Productivity Tools

6.1 Physical Security
6.2 Physical Access Security
6.3 Logical Security
6.4 Windows Security - Firewalls and Antivirus
6.4.1 Demo - Working with the Windows Firewalls and Antivirus
6.5 Windows Security Users and Groups
6.6 Windows Security - NTFS and Share Permissions
6.6.1 Demo - Working with NTFS and Share Permissions
6.7 Windows Security - Active Directory
6.8 Windows Security - Data Encryption
6.9 Wireless Security
6.10 Malware Types
6.11 Malware Detection and Prevention
6.12 Social Engineering
6.13 Security Threats
6.13.1 Demo - Security Vulnerabilities
6.14 Malware Removal Process
6.15 Workstation Security
6.16 Data Destruction Concepts
6.17 SOHO Network Security
6.18 Browser Security Settings
6.19 Troubleshooting PC Security Issues

7.1 Ticketing Systems
7.2 Asset Management
7.3 Document Types
7.4 Change Management
7.5 Workstation Backup and Recovery
7.6 Common Safety Procedures
7.7 Environmental Impact and Controls
7.8 Licensing and Policy Concepts
7.9 Communication and Professionalism
7.10 Basics of Scripting
7.11 Remote Access Technologies
7.12 Basics of Artificial Intelligence
7.13 Troubleshooting Methodology
7.14 CompTIA A+ Course Closeout

Once enrolled, you will have twelve months access to this course.

There are no formal assessments within this course but to receive the full CompTIA A+ Certification (220-1201 and 220-1202), you will need to complete two exams. Exams can be purchased direct from CompTIA and cost £150 each.

This blended learning solution offers a highly interactive and engaging learning environment with multimedia presentations and educational games to assist with your study. Fun quizzes and exam simulations after each module reinforce your confidence and aid progression to the next stage. This course also includes the use of social networking forums, so you chat and gain friendly advice and support from other students.

Upon completion of your training course, you will receive a CompTIA A+ 220-1201 Certificate of Completion and a CompTIA A+ 220-1202 Certificate of Completion, so you can showcase your achievement to future employers.

• IT Support Specialist
• Help Desk Technician
• Desktop Support Technician
• Technical Support Specialist
• Field Service Technician
• System Support Administrator
• Junior Network Administrator