CMI Level 3 Certificate in First Line Management and Leadership

• Understand how and why organisations are structured
• Understand the influence of culture, values, ethics and behaviours on organisations
• Understand the role of managers in contributing to organisational success

• Understand approaches to management and leadership
• Know how to effectively manage and lead people
• Understand approaches to effectively manage and lead teams

• Know how to build sustainable collaborative relationships with stakeholders
• Know how to effectively communicate with stakeholders
• Be able to plan and develop communications for a stakeholder audience

• Understand how the delivery of operational activities contributes to organisational success
• Know how to successfully plan to deliver operational activities

• Understand change in an organisational context
• Understand how to effectively manage people and teams through change
• Know how to contribute to the effective delivery and implementation of change

• Understand how projects are managed within an organisational context
• Understand how managers contribute to the delivery of a project

• Understand the context of problem solving for managers
• Know how to manage a problem and make a decision in an organisational context

• Understand the benefits or developing self as a manager
• Be able to identify opportunities for continuous professional development

• Understand budgets in an organisational context
• Know how to monitor and control a budget in an organisational context

• Understand the benefits and limitations of using technology in the workplace
• Be able to propose new and emerging technologies to improve organisational performance

• Understand the employee life cycle within an organisation
• Know hoe to contribute to the development of people during the employee life cycle

• Know the legal and organisational frameworks for inclusivity, equality and diversity
• Understand equality, diversity and inclusive working practices in own area of responsibility
• Know how to support equality, diversity and inclusive working practices in own area of responsibility
• Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility
• Know how to challenge discrimination in own area of responsibility

• Understand the reasons and benefits of volunteering
• Understand the legal and organisational requirements for managing volunteers
• Know how to recruit, select and manage learning and development for volunteers
• Know how to manage volunteers in the workplace
• Know how to build and maintain relationships with volunteers
• Know how to motivate and retain volunteers

• Understand the nature of conflict in the workplace
• Understand the signs and caused of conflict in the workplace
• Know how to respond professional to conflict in the workplace

• Know the benefits of good practice
• Be able to identify good practice
• Know how to develop good practice
• Understand how good practice can be implements, maintained and improved
• Know how to share good practice with stakeholders

• Understand the purpose and benefits of health and safety in the workplace
• Understand legal requirements in relation to health and safety in the workplace
• Understand the risk assessment process
• Know how to respond effectively to a workplace health and safety emergency

• Understand the purpose of monitoring quality in the organisational context
• Understand the use of quality systems and tools and techniques for monitoring outcomes
• Know how to monitor quality and report on outcomes

• Understand the features and benefits of good customer service
• Understand factors that influence customer needs and expectations
• Understand the legal and organisational requirements that influence customer service delivery
• Know how to deliver a good customer experience
• Know how to identify and respond to customer service problems

• Understand the reasons for collecting data and information
• Know the types and use of data and information used by organisations
• Know how to manage data and information
• Know how to interpret data and information and communicate findings

• Understand the purposes and types of meetings
• Understand how to prepare for meetings
• Understand how to facilitate and chair meetings
• Understand how to record and monitor meeting outcomes

• Know the purpose of presentations and the methods used to meet the needs of a target audience
• Understand what is required to be a successful presenter
• Understand how to plan, deliver and review presentations
• Be able to plan and deliver a presentation to a target audience
• Be able to reflect on the outcomes of the delivery of a presentation

This course should take up to 130 hours to complete. This includes working through the course materials, conducting independent further reading and completing the end of unit assessment.

You will also have access to 1 year of tutor support.

For each unit you select, there will be an end of unit assessment. This will be internally assessed and internally/externally moderated.

The study method you choose depends on your personal learning style. Your options are:

• Study pack: if you choose the study pack option, you will be sent a set of printed course materials.
• Study online: if you choose this option, you will be sent your login details to our online portal through which you will access your course materials digitally. You can access your course via a desktop/laptop computer, tablet, or smartphone.

Full tutor support will be available via email.

Upon successful completion of this course, you will receive a CMI Level 3 Certificate in First Line Management and Leadership, awarded by the Chartered Management Institute (CMI).

With this certificate, you can achieve 8 UCAS points based on the grade you achieve.