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Retail Operations Level 3

Course Code: ABC1205
Course Level: 3

Course Overview

Develop your knowledge in retail operations, from home!

This course will enable you to:

  • Gain information to confidently allow you to manage operations in a retail environment
  • Understanding who your customer is
  • Identify retail organisations within the retail environment
  • Know how to display goods in an effective way and to increase sales
  • Recognise the different administration activities and how to work in a changing environment
  • Identify and understand the process to be followed in the selling of a product
  • Become familiar with the legal obligations relevant in a retail operation

The course will allow you to study when and where you want, at your own pace. All coursework can be submitted by either post or email making it simple and hassle-free.

All of the materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors are always a click away by email, giving you advice and helping you through your course.

Develop your interest and knowledge by enrolling now and join the 50,000 students that have already studied with us.

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Unit 1: Who is your customer? (30 GLH)
    • Customer service engagement
    • Who is the customer?
    • What is customer service?
    • Exceeding customer service expectations
    • The mission statement of a retail organisation
    • Elements of customer service that are vital to maintain acceptable customer service levels
    • Process of customer service complaints and its impact on a retail organisations success
    • Which processes suit the retail organisation for; customer service evaluation, customer service training, and the customer service practices
    • Internal and external customers
    • ‘Going the extra mile’, mystery shoppers
    • Induction
    • Development
    • KPI
    • Mission statement
    Unit 2: Retail organisations within the retail environment (30 GLH)
    • Types of retail organisations
    • Strategies to allow them to survive in a saturated market
    • Strategic aims of an organisation to succeed in an ever changing economic market
    • Competition between like for like shops,
    • Increasing share market in a competitive environment
    • Break even
    • Diversify
    Unit 3: Display of a retail environment (30 GLH)
    • Displaying goods
    • Changing direction in the display and the environment quickly to respond to internal and external factors
    • Enhancing consumer spend
    • Internal and external conflict that has an impact on visual merchandising displays
    • External and internal support
    • Internal and external conflict
    • Floor layout
    • Accessories
    • Lighting
    • Scent and ventilation
  • Unit 4: Administration that is carried out in the retail environment (30 GLH)
    • Different administration activities 
    • Competence
    • Frameworks
    • Interpersonal and tacit skills
    • The administrative duties and skills
    • Changing environment
    Unit 5: The marketing, visual display and selling techniques that are employed (30 GLH)
    • Identify and understand the process to be followed in the selling of a product
    • Stages delivered from strategy to the shop floor
    • How the process is managed
    • Who is involved and the support that is utilised?
    • The cost of poor tactics, individual and reputation of the organisation
    • SMART targets and KPI
    • Visual merchandiser
    • Retail assistant
    • Marketing
    • Selling process
    Unit 6: Legal obligations (30 GLH)
    • Legal obligations relevant in a retail operation
    • Terminology relating to relevant legislation
    • How legislation has an impact on organisational success
    • Health and Safety
    • Risk assessments
    • Security
    • Evacuation
    • Legislation relating to selling

Other Information

  • Assessment

    This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination is required.

    Course Duration

    You may start at any time and have a full year to complete your studies. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

  • Study Method

    You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you. You will also receive our tutor support by email, so help is only a click away!

    Course Outcome

    At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

    The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

    The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

    The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

    ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

course questions & answers

What are the requirements for this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet
  • * Not included with the online study option

Do I have to sit an exam?

No, you will be assessed on your tutor marked assignments only.

Are there any additional costs?

No, everything you need is included in the price!

How will I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your Retail Operations Level 3 Certificate.

What happens if I lose my course pack?

We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.

What do i do if i still have questions?

For further information please contact us.

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