Call us:
03300 563100
Basket 0

Retail Management Level 3 and Customer Service Level 3

Course Code: OSC1073
Course Level: 3

Course Overview

Develop your career in Retail, from home!

This bundle enables you to gain a solid understanding of all core aspects of Retail Management, combined with a thorough understanding of Customer Service principles and practice.

This dual aspect of this course makes it ideal for those wishing to progress into a Retail Management position, or for current retail managers wishing to maximise their career development and understand the wider business of successful retailing.

On this bundle you will:

  • Learn the strategic importance of customer service for any business
  • Study the key aspects of how to deliver great customer service
  • Learn how to create and lead your own customer service culture
  • Discover the importance of supply chain and inventory management
  • Understand the role that pricing strategy and how it influences consumer choice
  • Develop your ability to manage people and their performance

This course will allow you to study when and where you want, at your own pace. All coursework can be submitted by post or email making it simple and hassle-free.

All of the materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors are always a click away by email, giving you a full years worth of support and advice to help get you through your course!

Want a CV that stands out from the crowd? Don’t worry we’ll even take care of that for you with our FREE CV re-writing service! In addition you will also be able to get the best discounts around with a FREE NUS card.

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Retail Management Level 3

    Unit 1: The Context of Retail
    • Retail management is changing
    • Losing touch with consumers
    • Market segmentation
    • Rational  models
    • The role of experience in shopping
    • Finding out how customers feel
    • Brands: meaning and values
     Unit 2: Customer Service
    • What is customer service?
    • The importance of customer service
    • The experience of being in your store
    • Locating the right product
    • Solving customers' problems
    Unit 3: Sourcing Your Retail Business
    • The value chain
    • What to stock and whom to sell it to
    • Who to buy supplies from
    • Inventory management
    • Forecasting and early sales data
    • Restocking and rapid supply
    Unit 4: Getting Products to Your Customers
    • Direct channels
    • Access and convenience
    • Standardisation
    • Localisation
    • Clustering
    • Suppliers and manufacturer partnerships
    • Point of purchase
    • Distribution strategy
    Unit 5: Your Pricing Strategy
    • A return to haggling?
    • Advertising and promotion
    • Social media and publicity
    • Is cheapest best?
    • Costs
    • Sign-posting
    • Customer loyalty schemes
    • Other pricing strategies
    • Real value integrity
    Unit 6: Managing Your People
    • Getting the right people
    • Creating a customer-oriented culture
    • Personality and motivation
    • Managing performance
    • Setting motivational SMART goals
    • Expectations, value and brand
    • Training and developing people
    • Leading and managing people
    • Role modelling
    • Coaching
    • Learning about people
  • Customer Service Level 3

    Unit 1: What is customer service?
    • Why customer service is important today
    • Putting customers first
    • Customer service as value
    • Customer service as experience
    • How people experience your business
    Unit 2: Getting Started
    • Customer interactions as a chain
    • How your organisation presents itself to potential customers
    • Getting the environment right
    • Providing confidence in your product or service
    • Conclusions
    Unit 3: Serving Customers
    • Easy access
    • Helping to solve a customer's problem/s
    • Providing expertise
    • Value for money
    • The ability to effect the purchase easily and quickly
    Unit 4: Feedback and Putting Things Right
    • Getting feedback
    • How you respond when things go wrong
    • Treating customers with respect
    Unit 5: Creating a Customer Service Culture: Business
    • Customer service is not an add-on
    • Seven aspects of how an organisation works
    • Strategy
    • Structure
    • Systems
    Unit 6: Creating a Customer Service Culture: People
    • Style
    • Staff
    • Skills
    • Shared values

Other Information

  • Assessment

    This course is assessed by a series of written assignments which are marked by your tutor. No external examination is required.

    Course Duration

    Once enrolled, you will have two years to complete this bundle (one year per course), which will allow you to work at your own pace, without the pressure of tight deadlines. You will also receive 12 months tutor support for each course, so you can feel confident that you’ll get the help you need. This bundle will take you approximately 240 hours. Studying around your work and family commitments has never been easier.

  • Study Method

    You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

    Course Outcomes

    At the end of this course successful learners will receive two Certificates of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

    The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

    The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

    The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

    ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

course questions & answers

What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have two years to complete this bundle (one year per course). This bundle is truly flexible and adaptable around your lifestyle.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet
  • * Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your Retail Management Level 3 and Customer Service Level 3 certification.

What happens if I lose my course pack?

We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.

What do i do if i still have questions?

For further information please contact us.

Similar Courses

  • Separately:
    ?When bought as separate courses by Direct Debit - Call for details - See T&C's

Pay up front:£689 Save up to £349 on individual price

Free UK Delivery

Contact Us

Additional discounts available on selected courses until 22nd August

    • Days
    • Hours
    • Minutes
    • Seconds
Contact us
Basket 0