Professional Business Development Level 4

Course code: SH003
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Boost your business development knowledge from home!

  • Understand the range of personal, leadership and business development skills required to work in business development.
  • Study the legislation involved in business development such as the Unfair Terms in Consumer Contracts Regulations 1999.
  • Learn how to create a valid business-to-business contract and legally valid customer contracts.
  • Explore the methods behind developing customer service in others and the service excellence skills required.
This course is only available as a study pack.
Course Overview

As well as providing an excellent knowledge base in professional business development, this level 4 course is ideal for students who want to go onto further qualifications and training, or those who want to progress in their current career. 

Course Duration

Up to one year.

Study Hours

Approximately 120 hours.

Course Outcome

You will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary.

Entry Requirements

There are no specific entry requirements for this course.


Tutor-marked assignments.

Course Content
  • Communication skills
  • Verbal
  • Non-verbal
  • Written
  • Listening
  • Presenting data
  • Presentations
  • Report writing
  • Internal and external communications
  • Working as part of a team
  • Time and stress management
  • Self-assessment and continuing professional development
  • Coaching and mentoring
  • Delivering training
  • Managing people
  • Motivating people
  • Dealing with difficult people
  • Performance management
  • Planning for success
  • Project management
  • Influencing skills
  • Negotiating skills
  • Strategic thinking
  • Conflict resolution/mediation
  • Problem solving
  • Internal and external customers
  • Developing customer service in others
  • Service excellence skills
  • Businesses and the law
  • Employment status
  • A contract of employment
  • Legislation relating to employment of staff
  • Working hours and time rights
  • Family rights
  • Pay rights
  • Discrimination
  • Health and safety
  • Contracts and obligations
  • Creating a legally valid customer contract
  • Unfair Terms in Consumer Contracts Regulations 1999
  • Creating a valid business to business contract
  • Unfair Contract Terms Act 1977