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Retail Management Level 3

Course Code: OSC1030
Course Level: 3

Course Overview

Develop your career in Retail Management, from home!

Ideal for those wishing to progress into management position, and useful for current retail managers wishing to maximise their career development, this course enables you to develop a thorough knowledge of all core aspects of successful retail management. On this course you will:

  • Develop your understanding of the wider commercial environment in which retail operates
  • Discover the importance of supply chain and inventory management
  • Learn how to ensure that your team delivers excellent customer service
  • Understand the role that pricing strategy and how it influences consumer choice
  • Develop your ability to manage people and their performance

All course materials will be delivered to you by post or via email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.

You can work at your own pace. Completed coursework can be delivered by post or via email, so handing in an assignment is simple.

Boost your career opportunities and equip yourself with the skills you need for your long term success. Home learning is simple and stress-free, so enrol with us today!

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Unit 1: The Context of Retail
    • Retail management is changing
    • Losing touch with consumers
    • Market segmentation
    • Rational models
    • The role of experience in shopping
    • Finding out how customers feel
    • Brands: meaning and values
    Unit 2: Customer Service
    • What is customer service?
    • The importance of customer service
    • The experience of being in your store
    • Locating the right product
    • Solving customers' problems
    Unit 3: Sourcing Your Retail Business
    • The value chain
    • What to stock and whom to sell it to
    • Who to buy supplies from
    • Inventory management
    • Forecasting and early sales data
    • Restocking and rapid supply
  • Unit 4: Getting Products to Your Customers
    • Direct channels
    • Access and convenience
    • Standardisation
    • Localisation
    • Clustering
    • Suppliers and manufacturer partnerships
    • Point of purchase
    • Distribution strategy
    Unit 5: Your Pricing Strategy
    • A return to haggling?
    • Advertising and promotion
    • Social media and publicity
    • Is cheapest best?
    • Costs
    • Sign-posting
    • Customer loyalty schemes
    • Other pricing strategies
    • Real value integrity
    Unit 6: Managing Your People
    • Getting the right people
    • Creating a customer-oriented culture
    • Personality and motivation
    • Managing performance
    • Setting motivational SMART goals
    • Expectations, value and brand
    • Training and developing people
    • Leading and managing people
    • Role modelling
    • Coaching
    • Learning about people

Other Information

  • Assessment

    This course is assessed by a series of written assignments which are marked by your tutor. No external examination is required.

    Course Duration

    You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 120 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

  • Study Method

    You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

    Course Outcomes

    At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

    The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

    The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

    The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

    ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

course questions & answers

What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your Retail Management Level 3 certification.

What happens if I lose my course pack?

We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.

What do i do if i still have questions?

For further information please contact us.

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