NCFE Level 3 Certificate in Retail Knowledge

Course code: OSC981
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Kick-start your career in retail from home!

  • Gain an NCFE qualification in retail knowledge.
  • Understand customer service in the retail sector.
  • Explore the retail selling process.
  • Investigate the development of personal and team effectiveness in a retail business.
Course Overview

As well as providing an excellent knowledge base in retail, this course is ideal for those considering a career in the retail industry such as a sales assistant, supervisor/team leader or visual merchandiser. The course is also perfect for those that want to develop their knowledge in retail, learners already working in the retail sector looking to progress or those wanting to boost their CV with a recognised qualification.

Course Duration

Up to 1 year.

Study Hours

Approximately 160 hours.

Course Outcome

Your will receive an NCFE Level 3 Certificate in Retail Knowledge.

Entry Requirements

There are no specific entry requirements for this course.


Tutor-marked assignments.

Course Content
  • Importance of customer loyalty to a retail business
  • Relationship between standards of customer service and customer loyalty
  • Know how retail businesses ensure customer service and standards are met
  • Understand how customer complaints are resolved in a retail business
  • How customer service is monitored in a retail business
  • Health and safety responsibilities of employees and employers
  • Management of potential risks to health and safety of the premises of a retail business
  • Management of emergency procedures on the premises of a retail business
  • Management of accidents in the retail environment
  • Communication techniques to help the customer chose products
  • Benefits and maintenance of product knowledge
  • Legislation relating to selling in the retail environment
  • Techniques for maximising sales
  • Retirement process
  • How individuals and teams are developed within a retail business
  • Effective communication within retail teams
  • How conflict is resolved within teams in the retail business
  • Link between improved personal performance and improved business performance
  • How to review the personal performance of retail team members
  • General principles of employment law
  • Range of security risks faced by a retail business
  • Effects which crime has on a retail business and its staff
  • The loss prevention procedures used in a retail business
  • Security incidents should be dealt with
  • Carrying out an assessment of security risk
  • How the receipt and storage of stock is managed
  • Importance of having sufficient resources
  • Information needed by staff
  • Legal requirements relating to stock management