This NCFE Level 3 course is accredited by the qualifications regulators for England, Wales and Northern Ireland and is part of the Qualifications and Credit Framework (QCF).
As well as providing an excellent knowledge base in retail, this course is ideal for:
Those aspiring to achieve a career in the hospitality industry such as a sales assistant, supervisor/team leader or visual merchandiser
Those that want to develop their knowledge in retail
Learners already working in the retail sector looking to progress
Those wanting to boost their CV with an employer recognised qualification
This course enables you to:
Gain an NCFE QCF qualification in retail knowledge
Understand customer service in the retail sector
Explore the retail selling process
Investigate the development of personal and team effectiveness in a retail business
Enrol now and receive a £25 gift voucher towards your next course.
Unit 1: Understanding Customer Service in the Retail Sector
Importance of customer loyalty to a retail business
Relationship between standards of customer service and customer loyalty
Know how retail businesses ensure customer service and standards are met
Understand how customer complaints are resolved in a retail business
How customer service is monitored in a retail business
Unit 2: Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business
Health and safety responsibilities of employees and employers
Management of potential risks to health and safety of the premises of a retail business
Management of emergency procedures on the premises of a retail business
Management of accidents in the retail environment
Unit 3: Understanding the Retail Selling Process
Communication techniques to help the customer chose products
Benefits and maintenance of product knowledge
Legislation relating to selling in the retail environment
Techniques for maximising sales
Unit 4: Understanding the Development of Personal and Team Effectiveness in a Retail Business
How individuals and teams are developed within a retail business
Effective communication within retail teams
How conflict is resolved within teams in the retail business
Link between improved personal performance and improved business performance
How to review the personal performance of retail team members
General principles of employment law
Unit 5: Understanding security and loss prevention in a retail business
Range of security risks faced by a retail business
Effects which crime has on a retail business and its staff
The loss prevention procedures used in a retail business
Security incidents should be dealt with
Carry out an assessment of security risk
Unit 6: Understanding the Management of Stock in a Retail Business
How the receipt and storage of stock is managed
Importance of having sufficient resources
Information needed by staff
Legal requirements relating to stock management
This course is assessed by a series of written assignments. These assignments will then be sent and marked by your tutor. There is no external examination required for this course.
Once enrolled, you can start at any time and have 12 months to complete your studies. This course will take you approximately 106-126 hours and will allow you to study at your own pace and in your own time, without the pressure of tight deadlines. This means that learning around your other commitments is stress-free and convenient.
You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or sent to you online, so receiving your materials is easy. You will also receive personal tutor support by email, so help is only a click away. All coursework can be submitted by either post or email making it simple and hassle-free.
The NCFE Level 3 Certificate in Retail Knowledge has been accredited by the qualifications regulators for England, Wales and Northern Ireland, and is part of the Qualifications and Credit Framework (QCF).
course questions & answers
What skills are needed to enrol onto this course?
You do not need any previous knowledge to enrol onto this course. However, you may find it helpful if you have already gained a Level 2 qualification in retail knowledge.
Is there a time limit for the completion of this course?
You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.
What is included in the cost of the course?
Dedicated personal tutor support
Dedicated student support
Assignment marking and feedback
FREE NUS Extra card worth £12.00
FREE CV writing service
*Comprehensive study guide
*Exclusive Open Study College Pen
*Student study planner
*Three colour highlighter
* Not included with the online study option
Do I have to sit an exam?
No. We will issue certification based on your coursework alone.
Are there any additional costs?
No, everything you need is included in the price!
How do I get my work assessed?
You will send your assignments to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your NCFE Level 3 certification in Retail Knowledge.
What happens if I lose my course pack?
We offer a course replacement service which ensures that, if your course pack is lost or damaged throughout the duration of your studies, we can issue you with a new set of materials for a one-time additional fee. This is available by calling our Student Support team on 03300 563100.
Only available to UK residents over 18 and in part or full-time employment subject to terms and conditions.
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