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Dental Receptionist Level 3

Course Code: ABC956

Course Overview

Do you want to pursue a career as a dental receptionist? Then learn all of the skills and knowledge you need to be one step closer to achieving your dream job.

This course allows you to:

  • Understand the role and responsibilities of the dental receptionist
  • Develop awareness of communication skills needed in the office
  • Identify confidentiality and data protection policies
  • Be aware of managing different types of patients
  • Understand how to manage appointments
  • Explain the importance of team work in the receptionist role

This course will allow you to study the convenient way! You decide when and where you learn, at your own pace. Your coursework can be submitted by either post or email, making it easy and hassle-free.

You choose whether you want to study this course online or as a paper based hard copy. All your course materials will then be delivered to you by post or email, so it couldn’t be simpler. Our experienced and friendly tutors are there to help you every step of the way by email, so help is only a click away!

Start your journey and develop your skills and knowledge today and join over 60,000 students that already have!

Enrol now and receive a £25 gift voucher towards your next course.

Course Content

  • Unit 1: Introduction to the role and responsibilities of the Dental Receptionist (30 GLH)
    • Role and responsibilities
    • Professional bodies and standards
    • Attributes
    • Different roles within the dental team
    Unit 2: Communication skills (30 GLH)
    • Communication methods
    • Situations
    • Dealing with patients
    • Listening skills and questioning techniques
    Unit 3: Confidentiality Act and Data Protection Act (30 GLH)
    • Data protection act
    • Confidentiality act
    • Safeguarding children policy
    • Patient safety and quality assurance
  • Unit 4: Managing Patients (GLH 30)
    • Managing patients
    • Different customer needs
    • Handling complaints
    • Telephone techniques
    Unit 5: Appointment management (GLH 30)
    • Referrals
    • Booking and cancelling appointments
    • Recall
    • Time management
    Unit 6: Team Work (30 GLH)
    • Benefits of team work
    • Role as the receptionist
    • Situations team work is needed
    • Allocated tasks 

Other Information

  • Assessment

    This course is assessed by a series of assignments, which are submitted to your tutor for marking. No external examination is required.

    Course Duration

    This course will take you 12 months to complete.

  • Study Method

    You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

    Course Outcomes

    At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (This lists details of all the units you have completed as part of your course).

    The course itself has been designed by Open Study College to meet specific learners’ or employers’ requirements. The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means Open Study College have undergone external quality checks to ensure that the organisation and the courses’ it offers meet a high standard. Regular reviews of our courses are carried out as part of the endorsement process.

    The completion of this course alone does not lead to an Ofqual regulated qualification, but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards your Recognition of Prior Learning if you wish to progress your studies in this sector.

    The course depth and study has been benchmarked at Level 3 against level descriptors published by Ofqual.

    ABC Awards are a national awarding organisation that have years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

course questions & answers

What skills are needed to enrol in this course?

You do not need any previous knowledge to enrol onto this course. Although, it would be advisable to have a good level of English and Maths and excellent communication skills.

Is there a time limit for the completion of this course?

You may start at any time and have a full year to complete your studies. It is truly flexible and is designed to be adaptable around your lifestyle and other commitments.

What is included in the cost of my course?
  • Dedicated personal tutor support
  • Dedicated student support
  • Assignment marking and feedback
  • FREE NUS Extra card worth £12.00
  • FREE CV writing service
  • *Comprehensive study guide
  • *Exclusive Open Study College Pen
  • *Student study planner
  • *Three colour highlighter
  • *Student notebook
  • *Document wallet

* Not included with the online study option

How do I get my work assessed?

You will send your work to your personal course tutor for them to mark and return to you. On successful completion of the course you will be awarded your Dental Receptionist Level 3 Certification.

What do i do if i still have questions?

For further information please contact us.

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