Frequently Asked Questions

Q: What skills are needed to enrol on a course?

A: Most of our courses require little or no previous knowledge so are ideal for complete beginners.

Q: Is there a time limit for completion of a course?

A: Most of our courses have no time limit for completion. This will allow you to work at your own pace, without any strict deadlines. Some of our courses will have a study time that will be more than enough time for completion.

Q: When do the courses start?

A: Unlike regular colleges and learning institutions, home learning has no term dates and is designed to be completely flexible for each student. You can choose when you wish to start your course and can study at your own pace.

Q: When will I receive my course materials?

A: Online students will receive course materials within 72 hours. All other students will receive their course materials within 10 working days, but it will usually be less. As soon as you receive your materials you may start your course.

Q: What is included in the cost of my course?

A: Most of our courses include a quality record bag containing all the materials you need for your course, including study book(s), course information, assignments, ring binder, folder, pen, and mouse mat! Some courses will also provide extra tools such as SAGE software, DVDs or a calculator.

Q: What do I do if I need help?

A: You will be allocated a personal tutor who will be contactable by phone or email. They will advise and guide you when you require support throughout the course. They will assess your work and help you improve your skills.

Q: What other benefits will I receive?

A: Students will be entitled to a free NUS Extra card, enabling you to enjoy offers and discounts from various high street stores, restaurants, cinemas and travel services. On completion of your course you will be able to have your CV written by our experts to maximise your prospects to potential employees. Please be aware that the FREE NUS Extra Card is only available for UK students.

Q: Is there a required reading list?

A: Most of our courses do not require you to study from any textbooks. However, the GCSE and A-Level courses may generally list compulsory or recommended textbooks which can be purchased from any good book store or directly from us.

Q: Do I have to sit an exam?

A: Our courses are designed to be assessed through coursework which will be marked by your tutor and sent to you via post or email. However, the A-Level, GCSE and ICB courses will also require you to sit an exam in order to complete the qualification. The SAGE course has an examination which is to be taken at home.

Q: What if I live outside the UK?

A: You are still able to study for any of the Open Study College courses. Our overseas students often prefer the on-line study option as it is a faster and more convenient way to get work assessed. You will however be required to take any examinations within the UK.

Q: How do I get my work assessed?

A: Every student is issued with envelopes in order to return your completed work to us. Once we receive your coursework we will mark it and return it to you. If you choose to receive course materials online then you will submit work to your tutor via email.

Q: How do I pay for my course?

A: Payment is easy! You can pay online through a secure checkout or over the phone. You will have the option to pay in full or by spreading the cost through instalments.

Q: What do I do if I want to cancel my course?

A: We offer a seven day money back guarantee. If you wish to cancel your course please return all course material to us within seven days and we will give you a full refund. Please note: This does not apply to online studies.