Professional Client Practice Level 4

• Course Code: OCN313
• Award Level 4, Similar to - NVQ Level 4

This is the NCFE Level 4 Professional Client Practice course. This home learning course is designed for people who wish to develop their client practice skills. The course is written to suit a variety of professionals, from Counsellors to Designers. No prior knowledge is required. The objectives of the course are to; research and compose a statement of professional standards for your chosen industry, devise an analytical process which enables client's needs and expectations to be indentified and agreed, analyse client's briefs and development implementation plans, and compose a portfolio of practical experiences including reviews, records and client feedback.

Course Content

Module 1: Identifying professional standards, ethics and codes of practice

• Ethics and standards
• Client confidentiality
• Industry codes of practice
• Developing a client contract

Module 2: Identifying, negotiating and agreeing the client brief

• Meeting the client
• Identifying client needs
• Setting expectations
• Agreeing the end point

Module 3: Planning and implementing the client assignment

• Stating client needs and clarifying outcomes
• Outlining the client assignment process
• Agreeing responsibilities
• Financial matters
• Setting milestones and review points
• Establishing a timetable

Module 4: Concluding the client assignment and obtaining client sign-off

• Recording progress
• Negotiating revisions to the programme
• Obtaining client feedback
• Resolving difficulties

Module 5: Reviewing the assignment and identifying further professional development

• Building a portfolio
• Analysing feedback
• Summarising outcomes
• Self assessment
• Planning further personal development

Assessment

The home learning Professional Client Practice course assessment takes the form of a series of written assignments, which are submitted and marked by your tutor. There is no external examination required.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration. This takes around 60 hours of study to complete.

Qualifications

At the end of this course successful learners will receive a level 4 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 4 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.

You can read more about NCFE and our awarding bodies here: Awards

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