NCFE Personnel Skills

• Course Code: OCN215
• Award Level 2, Similar to - NVQ Level 2, GCSE (Grades A*-C)

This is the NCFE Level 2 Personnel Skills course. This home learning course is designed for people who wish to gain an understanding of principles and practice of personnel skills. No prior knowledge is required. By undertaking this course you will be able to understand the importance of maintaining accurate personnel records, Identify the legal requirements of data protection and use of data, Locate sources of further information and keep abreast of legislation. You will also be able to assist in conducting an effective, recruitment and selection process. You will also be able to contribute to an effective induction process, Appreciate the concept of self-development, and action planning, State the difference between disciplinary, capability and grievance procedures, Understand basic employment legislation including health & safety, equal opportunities and diversity.

Course Content

The course is divided up into five modules, as follows:

Module 1: Records, Systems and IT

• Initiating and maintaining accurate records
• Manual and computerised systems
• IT software and application in Personnel
• Data Protection Act 1998
• Email and use of the Internet within Personnel

Module 2: Recruitment and Selection

• The importance of recruitment and selection
• Overview - Recruitment process
• Selection process and making an Offer
• Induction
• Evaluation

Module 3: Personal Development

• Introduction
• Self-Development in the workplace
• Negotiations, and influence
• Time management
• Continuing Professional Development

Module 4: Employee Relations

• Managing employee relations
• Interviewing Skills
• Grievances in the workplace
• Disciplinary matters
• Employee involvement

Module 5: Legislation in Personnel

• Employment Legislation
• Civil Law
• Employee protection rights
• Trade Unions and redundancy
• Other legislation

Assessment

The home learning Retail Operations course assessment takes the form of a series of written assignments, which are submitted and marked by your tutor. There is no external examination required.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration.

Qualifications

A successfully completed course leads to a Level 2 award in Personnel Skills from NCFE; a leading UK awarding body recognised by the Qualifications and Curriculum Authority.

You can read more about NCFE and our awarding bodies here: Awards

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