Executive Office Skills Level 2

• Course Code: OCN214
• Award Level 2, Similar to - GCSE (Grades A*-C)

Gain the knowledge to implement effective office skills through senior administration!

• Learn how to provide excellent customer care and explore the most efficient way to handle complaints and queries.
• Develop your customer service and communication skills in a variety of different mediums, such as face-to-face, in written forms of contact and by telephone.
• Explore personnel administration and the techniques used within the recruitment and interviewing process.
• Increase your knowledge of project management methods and team selection techniques, including the ability to understand body language and develop listening skills.
• Improve your training skills and research the different ways of data keeping.

Course Content

• Module A: Customer Services
• Module B: Personnel Administration
• Module C: Project Management
• Module D: Communications
• Module E: Training Administration

Assessment

The home learning Executive Office Skills course assessment takes the form of a series of written assignments, which are submitted and marked by your tutor. There is no external examination required.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration.

Qualifications

At the end of this course successful learners will receive a level 2 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.

You can read more about NCFE and our awarding bodies here: Awards