Medical and Clinical Administration Level 2

• Course Code: OCNW314
• Award Level 2, Similar to - NVQ Level 2, GCSE (Grades A*-C)

This is the NCFE Level 2 Medical and Clinical Administration course. This home learning course is designed for people who wish to start work in the field, or improve on their skills they have already gained. There are many places in which you may choose to work once you have qualified, including; hospitals, research establishments, and general doctors surgeries.

The objectives of this course are to develop a broad understanding of the principles of administration and reception skills, learn techniques and good practice, develop skills required in all areas of administration, develop specialist knowledge of terminology and legislation, and to prepare for AMSPAR (The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists).

Course Content

Module 1: Reception Skills

• General reception skills
• Duties of a Medical Receptionist
• Telephone skills
• Customer service
• Making and recording appointments

Module 2: Office Administration

• Record keeping
• Communications
• Time management

Module 3: Technology

• Typing and keyboard skills
• Microsoft office software
• Common medical software

Module 4: Medical Terminology

• Origins of structure and medical terms
• Composition of medical words
• Terminology of body structures, systems, diseases and conditions
• Titles, professional qualifications and professional bodies
• Eponyms, acronyms and abbreviations in common use

Module 5: Working with Medicines

• Drugs awareness
• Legislation governing medicines
• Medicines
• Controlled Drugs
• Drugs disposal

Module 6: Hygiene

• The importance of hygiene
• How to maintain hygiene standards
• Cleaning for infection control
• Waste disposal for infection control

Module 7: Confidentiality

• The need for confidentiality
• The legal position
• Best practice
• Other legislation associated with record keeping

Assessment

The home learning Medical and Clinical Administration course assessment takes the form of a series of written assignments, which are submitted and marked by your tutor. There is no external examination required.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration. This takes around 60 hours of study to complete.

Qualifications

At the end of this course successful learners will receive a level 3 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.

You can read more about NCFE and our awarding bodies here: Awards

• Course Content
• Assessment
• Study Method
• Qualifications/Accreditations
• Course Questions & Answers