Certificate in Executive Office Skills

Course Code: AS214
Award Level 2, Similar to - NVQ Level 2, GCSE (Grades A*-C)

This is the ASET Certificate in Executive Office Skills. This home learning course is designed for people who wish to gain an understanding of principles and practice of office skills for the senior administrator. No prior knowledge is required. By studying for this Certificate, you will learn how to Introduce the benefits of good customer care, Explore ways of handling complaints and difficult customers,Demonstrate customer care in face to face and written forms of contact, Raise awareness of good practice in personnel administration,Explore the techniques of recruitment and interviewing, Demonstrate the need for staff record keeping, Explain data protection legislation. You will also be able to develop project management techniques, Introduce team selection techniques, Develop an understanding of body language, Develop listening skills, Demonstrate letter writing skills, Practice good telephone communication skills, Explain the training cycle and Demonstrate training methods and techniques.

Course Content

The course is divided up into five modules, as follows:

Module A – Customer Services

Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do’s and don’ts of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact

Module B – Personnel Administration

The work cycle
Recruiting
Shortlisting
Checklist on interview
Contract of employment
Personnel files
Data protection
Job descriptions
Health and safety
Staff security

Module C – Project Management

Defining a project
Work structures
Choosing your team
Resourcing the information
Who does what
Gantt charts

Module D – Communications

Body language
Appearances can be deceptive
Emphasis on words
Listening skills
Letter writing
Using the telephone
Getting the message

Module E – Training Administration

The training cycle
Who benefits from training
Planning training
Training methods
Training environment
Equipment
Visual aids
Evaluation

Assessment

The home learning Executive Office Skills course assessment takes the form of a series of written assignments, which are submitted and marked by your tutor. There is no external examiniation required.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration.

Qualifications

The course leads to the award:

Certificate in Executive Office Skills Level 2 from ASET; a leading UK awarding body recognised by the Qualifications and Curriculum Authority. You can read more about ASET and our awarding bodies here: Awards

Q: What skills are needed to enrol onto this course?

You do not need any previous knowledge to enrol onto this course.

Q: Is there a time limit for completion of this course?

We provide you with a full 12 months to complete your home learning course, this is a lot more time than you need so that you can study at your own pace and in your own time without the pressure of tight deadlines – this course is truly flexible and aimed at being adaptable around your lifestyle.

Q: What is included in the cost of my course?

You will receive your official course manual
A4 folder containing assignments
A stationery pack is also provided including paper, envelopes, pens and a folder.
Unlimited tutor support

Q: Do I have to sit an exam?

No. We will issue certification based on your coursework alone.

Q: Are there any additional costs?

No, everything you need is included in the price! We even send a stationary pack out to you!

Q: How do I get my work assessed?

Every student is issued with envelopes in order to return your completed work to us. Once we receive your work we will mark it and return it to you. On successful completion of the course you will be awarded your diploma proving your success in the chosen subject.