Amadeus Booking System Training Course

  • Course Code: VIEW103

Gain a comprehensive understanding of the Amadeus Booking System, from home!

Amadeus is one of the industry standard booking and reservation systems used by travel companies worldwide. Many travel companies will list a full understanding of Amadeus as 'essential' on their job specifications, so it is much easier to get a job in this sector if you can prove that you have this skill!

  • Air France, Iberia, Lufthansa, Expedia, Opodo and Flightline are just several travel companies that use Amadeus.
  • Amadeus holds around 35% of the global travel market and is widely used throughout Europe and Asia.
  • This Amadeus course is recognised all over the world and is fully compliant with the IATA's GDS (International Air Transport Association's Global Distribution System) requirements.
Our friendly award-winning tutors are on hand each step of the way to help you progress with your studies. 
Home learning is simple and stress free! Enrol today and join the 40,000 students who have chosen Open Study College to improve their career prospects. 

Course Content

As part of your training in Amadeus you will learn:

  • AIS, access type indicators, additional hotel entries and addresses
  • Flight availability
  • Booking a car at a passenger's destination
  • Booking a hotel at a passenger's destination
  • Building a complete PNR and ending transaction
  • Cancelling seats
  • Car terms
  • Changing and deleting PNR data
  • Changing segment status
  • Displaying the subfields of a PNR
  • Encoding and decoding cities
  • Airports and airlines
  • Entering fare elements, displays, notes
  • Flight sell, follow-up availability entries, frequent-flyer element
  • HELP system, hotel segment modification
  • Introduction to classes of service and basic restrictions
  • Introduction to the PNR
  • Itinerary pricing
  • Miscellaneous Amadeus functions
  • Name element
  • OSI elements
  • PNR management
  • PNR queues
  • Building complete PNRs
  • Rebooking itinerary segments
  • Retrieving a PNR from a similar name list
  • Retrieving a PNR from the Amadeus database
  • Return availability and SSR elements
  • Seat maps, requests and customer preferences
  • Signing in and out
  • Telephone element
  • Ticketing element
  • Timetables
  • Waiting list assurance
  • Working through a PNR queue


This Amadeus course is assessed online using our Online Learning Environment and Amadeus Simulator. You will take a series of tests as you progress through the course. There is also an Amadeus exam that is taken online at the end of your course and takes 1 hour to complete.

Course Duration

There is no time limit to complete the course; however, you have a total of 50 hours of access to the Online Learning Environment, which is more than sufficient to complete the course.

Study Method

This course is run online through our Online Amadeus Training facility, which provides an Amadeus Simulator so you can use the software as you learn. The course also refers to and uses a workbook (provided).

Please note that this is a self-study course. You will not be allocated a tutor as all support is self-contained within the course materials. You will, however, benefit from technical support. 


Upon completion of this Amadeus course you will receive an Amadeus certificate to use as proof of competency in using the system, which will be widely accepted by employers within the industry.

Course Questions and Answers

Q: What skills are needed to enrol onto this course?

We would advise a basic set of computer skills in order to be successful on this course, as it is based online.

Q: What is included in the cost of my course?

  • Access to the Online Learning Environment where you can use an Amadeus Simulator
  • Official Amadeus course manual
  • Student record bag
  • Pen

Q: Are there any additional costs?

No, everything you need is included in the price. You will need to ensure that you have access to a computer, connected to the internet to complete this Amadeus course.

Q: Can I get IATA points?

The IATA points system was dismantled in January 2006, when the accreditation criteria for the UK changed. Training points are no longer a requirement for a travel agency to obtain IATA accreditation.

Q: What do I do if I still have questions?

For further information please contact us.

Reviews for this course

"Interesting,helpful to study,because of flexible time."
Kadarmeera Saibu Hussain, Northolt

Interesting, helpful to study, because of flexible time.

See all reviews for this course (1)
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