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ASET Certifictate in Cabin Crew Operations

Course Code: AS101

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This is the ASET Certificate in Air Cabin Crew Operations. The course is intended for anyone considering or currently employed in a cabin crew role in the air travel industry. You will also be able to describe the unique operating environment and requirements of staff engaged in cabin crew occupations, Practice the skills and characteristics required for cabin crew to be effective, Understand the verbal skills [and industry knowledge] required of cabin crew, Understanding of the written skills [and standards] required of cabin crew,. You will also be able to describe the essential features and equipment encountered in a cabin crew environment, and demonstrate awareness of the service standards required of cabin crew operatives.

Course Content

The course is divided up as four modules, as follows:

MODULE 1: Time Management, Suitability & Air Cabin Crew Preparation Standards

Time management and planning
Airline Cabin Crew requirements
Assessment procedures used for Air Cabin Crew
Characteristics of working in an Air Cabin Crew team

MODULE 2: Introduction to Verbal Air Cabin Crew Standards

Reading and completing a PA script memorising key features
Correct techniques for using the P.A. system
Explaining airline jargon terms
Preparing a self-introduction

MODULE 3: Introduction to Written Air Cabin Crew Standards

Locating information for research
Carrying out research activity on a UK airline
Completing a standard airline style test
Completing a standard airline style application form

MODULE 4: Introduction to Effective In-flight Service Standards

The general features of the layout of an aircraft cabin
Equipment and its use for a practical safety demonstration
Situations requiring effective cabin crew service
Passenger needs and requests

Course Duration

Students may register at any time and have a full year to complete their studies.

Assessment

The course will take the form of a series of written assignments which are submitted and marked by your tutor. There is no external examination.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration.