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ASET Certificate in Airport and Airline Passenger Service

Course Code: AS314

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This is the ASET Certificate in Airline & Airport Passenger Service Agents. The aims of the programme are to enable students to develop the skills to carry out airline passenger service agent duties effectively. In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability. At the end of the course students will be able to describe the unique operating environment and requirements of staff engaged in passenger service occupations, Identify the skills and characteristics required for passenger service agents to be effective, Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents, Understand the written skills [and standards] required of passenger service agents. You wil also be able to describe the essential features and equipment encountered in a passenger service agents environment and demonstrate the service standards required of passenger service operatives. The course is intended for anyone considering or currently employed in a ground crew passenger service role in the air travel industry.

Course Content

The course is divided up 4 modules, as follows:

MODULE 1

Time Management
Standards and Suitability for PSA Roles
Time management and planning
Understanding the requirements for new Airline & Airport PSA’s
Understanding the assessment procedures used for Airline & Airports PSA’s
Identifying the characteristics of working in an Airline & Airport PSA team

MODULE 2

Introduction to Verbal Airline & Airport PSA Standards
Reading and complete a PA script memorising key features
Identifying correct techniques for using the P.A. system
Identifying accurate answers for airline jargon terms
Preparing for a self-introduction

MODULE 3

Introduction to Written Airline & Airport PSA Standards
Locating necessary and relevant information for research
Carrying out a research activity on a UK airline and present it effectively
Completing a standard airline style test
Completing a standard airline style application form

MMODULE 4

Introduction to Effective Airline & Airport Service Standards
Identifying the general features of the layout of an airport check-in area
Identifying relevant equipment and its use in a practical check-in area
Preparing for situations requiring effective airline ground crew service
Applying airline ground crew service to passenger needs and requests

Course Duration

Students may register at any time and have a full year to complete their studies.

Assessments

The course will take the form of a series of written assignments which are submitted and marked by your tutor. There is no external examination.

Study Method

The course is designed for study by distance learning at home or at work. Students receive a course manual, assignments and study guide plus tutor support by mail or email. You can start at any time and plan your studies over a period of up to one year from the time of registration.

Qualifications

The course leads to the award of the Certificate in Airline & Airport Passenger Service Agents from ASET, a leading National Awarding Body specialising in providing, quality-assuring and certificating vocational learning programmes.